Christian Dior Digital Client Advisor Intern
Christian Dior Couture, a paragon of luxury fashion, is part of the esteemed LVMH Group, a global leader in high-quality products. Renowned for its visionary designs and commitment to excellence, the brand continues to inspire and empower women worldwide. As an employer, Christian Dior Couture offers a dynamic environment where innovation and creativity are celebrated, fostering the growth of talents who are passionate about the fashion industry.
- Deliver exceptional client service by understanding and addressing client needs with empathy and professionalism.
- Meet and exceed both quantitative and qualitative objectives.
- Maintain brand integrity and core values in all client interactions.
- Resolve client issues effectively through various communication channels including phone, email, and social media.
- Escalate unresolved client issues to supervisors as necessary.
- Ensure all client communications adhere to Dior policies and processes.
- Share brand knowledge and storytelling to enhance client interactions.
- Focus on personalization to enrich customer relationships.
- Update and monitor customer information to retain existing clients and identify potential new ones.
- Achieve and surpass planned KPIs related to sales, clienteling, and client experience.
- Recommend innovative solutions to client concerns and share successful strategies with the team.
- Cultivate strong working relationships within the Dior network.
- Bachelor's degree or equivalent (Bac+2) from a higher education institution.
- Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge services.
- Proficiency in Microsoft Office.
- Knowledge of Salesforce is advantageous.
- Fluency in English and at least one additional language at C2 level: French, German, Italian, Spanish, Dutch, Portuguese, or Arabic.
- Strong sales negotiation skills.
- Ability to multitask and prioritize effectively.
- Client-first mindset with a passion for Christian Dior and its collections.
Entry-level position suitable for beginners with relevant educational background and some experience in luxury sectors.
Bachelor's degree or equivalent (Bac+2) from a higher education institution.
Opportunity to work in a hybrid model, combining remote and on-site work, within a prestigious luxury fashion brand.
Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy of luxury and elegance. The workplace is dynamic, with a focus on personal growth and professional development.


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