Christian Dior Digital Client Advisor Intern

Paris • France

Thursday, January 2, 2025

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes luxury and innovation in the fashion industry. Renowned for its visionary approach and commitment to excellence, the brand continues to inspire with its exquisite creations and dedication to empowering women worldwide. As part of the LVMH conglomerate, Christian Dior offers unparalleled opportunities for growth and development within a prestigious global network.

1. Deliver exceptional client service by understanding and addressing individual client needs with empathy and professionalism.
2. Exceed quantitative and qualitative objectives by maintaining a high standard of communication across various platforms including phone, email, and social media.
3. Escalate unresolved client issues to the appropriate supervisor to ensure satisfactory resolution.
4. Adhere to Dior's policies and processes in all client communications.
5. Utilize brand storytelling and product knowledge to enhance client interactions.
6. Focus on personalization to strengthen customer relationships.
7. Maintain and update customer information to identify and retain high-potential clients.
8. Strive to achieve and surpass planned KPIs related to sales, clienteling, and client experience.
9. Propose innovative solutions to client concerns and share successful strategies with the team.
10. Cultivate strong working relationships within the Dior network.

1. Bac+2 from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficiency in Microsoft Office.
2. Knowledge of Salesforce is advantageous.
3. Fluency in English and an additional language at C2 level: French, German, Italian, Spanish, Dutch, Portuguese, or Arabic.
4. Strong sales negotiation abilities.
5. Capability to multitask and prioritize effectively.
6. Flexibility to work a varied schedule.
7. Demonstrated client-first mindset.

Entry-level position suitable for candidates with initial experience in luxury client service environments.

Bac+2 required from a higher education institution.

Hybrid working mode offering flexibility and exposure to a dynamic, international environment.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. The workplace is characterized by a commitment to innovation and a dedication to maintaining the brand's prestigious legacy. Employees are encouraged to embody the brand's core values and contribute to its ongoing success.