Christian Dior Digital Client Advisor - German Speaker

Paris • France

Thursday, July 17, 2025

Christian Dior Couture, a distinguished division of the LVMH Group, epitomizes the pinnacle of luxury fashion and craftsmanship. Renowned for its timeless elegance and innovation, Dior offers an unparalleled working environment where creativity and excellence are at the forefront. As part of the LVMH family, employees benefit from a vast network of resources and opportunities for career advancement within the world's leading luxury goods conglomerate.

1. Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
2. Consistently deliver a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media, and written correspondence.
3. Drive to achieve and exceed planned KPIs, such as sales, clienteling, and client experience.
4. Develop a digital client book with the ability to recruit and nurture top clients.
5. Escalate client issues requiring further resources to the appropriate supervisor to ensure satisfactory resolution.
6. Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.
7. Ensure qualitative monitoring and updating of customer information according to Dior tools to retain existing customers and identify new high-potential ones.
8. Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
9. Develop excellent working relationships within the Dior network.

1. Bac+2 required from a higher education institution.
2. Previous experience in luxury (client service, boutiques, hotels, or concierge).

1. Proficient in Microsoft Office.
2. Salesforce knowledge is a plus.
3. Strong sales negotiation skills.
4. Ability to multi-task and prioritize competing tasks.
5. Clear demonstration of a client-first mindset.
6. Highly motivated, energetic, and inspirational team player.
7. Strong knowledge of fashion trends.

Entry-level experience in luxury client service, boutiques, hotels, or concierge.

Bac+2 or equivalent from a higher education institution.

Employees enjoy a hybrid working mode, allowing for a flexible work-life balance, and are part of a dynamic team within a prestigious luxury brand.

Christian Dior Couture fosters a culture of innovation, creativity, and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication. The workplace is collaborative, with a strong emphasis on professional development and career growth within the LVMH Group.