Christian Dior Deputy Store Operations Manager

Paris • France

Wednesday, July 2, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the illustrious LVMH group. Known for its visionary designs and commitment to excellence, the brand continues to inspire with its rich heritage and innovative spirit. As an employer, Christian Dior Couture offers a dynamic environment where creativity and passion are at the forefront, providing opportunities for growth and development within the global luxury market.

1. Supervise and organize the team for all incoming and outgoing physical and digital merchandise flows, including reception, order tracking, ticketing, transfers, and shipments.
2. Ensure proper application of storage rules, stock procedures, and best practices to enhance loss prevention.
3. Organize stock management, including weekly counts and annual inventory.
4. Oversee all Standard Operational Procedures (SOPs) related to store operations, including implementation and updates.
5. Train staff on policies and processes.
6. Supervise after-sales service requests, manage customer correspondence, and ensure follow-up on administrative tasks.
7. Review after-sales reports and initiate action plans if necessary.
8. Train staff on after-sales service guidelines.
9. Supervise cash operations and control expenses.
10. Act as the reference for all back-office tools, ensuring staff training and proper usage in the store.
11. Support digital coordinator in deploying special retail projects as needed.
12. Supervise supply needs, including uniforms and consumables, and oversee store maintenance.

1. Strong understanding of customer service needs and client priorities.
2. Innovative, proactive, and strategic mindset.
3. Team player with a willingness to collaborate effectively.
4. Organized, methodical, and rigorous.
5. Strong results-driven culture.

1. Leadership and team management
2. Operational excellence
3. Customer service orientation
4. Analytical and problem-solving skills
5. Proficiency in retail management systems
6. Effective communication

Minimum of 3 years in a similar role within the luxury retail sector.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for professional growth and development within the LVMH group.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy of innovation and luxury. The work environment is dynamic and collaborative, with a strong emphasis on personal and professional growth.