Christian Dior Customer Service Team Leader

Seoul • South Korea

Tuesday, November 18, 2025

Christian Dior Couture, a revered name in the fashion industry, is part of the esteemed LVMH Group. Known for its unparalleled quality and craftsmanship since its inception in 1947, the brand continues to expand its influence by embodying the essence of haute couture. As an employer, Christian Dior is recognized for creating high-quality jobs and enhancing employee welfare, earning accolades such as the 'Top Job Creator in Korea' by the Ministry of Employment and Labor in 2023.

1. Enhance customer-centric service mindset through management, coaching, and mentoring of team members, continuously improving service attitude and response techniques.
2. Develop and maintain business process and system expertise to meet ongoing customer and business demands.
3. Guide and resolve customer issues by adhering to internal processes, offering appropriate solutions, and directly handling complex customer problems with professionalism.
4. Anticipate customer expectations and lead personalized strategies to strengthen customer relationships and purchasing experiences.
5. Plan, oversee, and monitor workflows to achieve KPIs and sales targets.
6. Collaborate with related departments and external vendors to identify and evaluate process improvement opportunities.
7. Work with operations and HR teams to implement, update, and comply with health and safety guidelines.

1. Minimum of 6 years of relevant experience in luxury customer service, preferably in retail or hospitality.
2. Proven experience in team management and customer service center operations.

1. Exceptional analytical skills and attention to detail.
2. Strong communication skills.
3. Problem-solving attitude with a customer-first approach.
4. Passionate, proactive, and positive team player who inspires and motivates as a team leader.
5. Ability to work shifts, including weekends and holidays.
6. Proficiency in multitasking and MS Office applications.

Minimum 6 years of relevant experience in luxury customer service, with a preference for retail or hospitality backgrounds.

The position offers competitive compensation with sales incentives, performance-based annual bonuses, flexible benefits, a retirement pension plan, and various allowances. Additional perks include comprehensive health check-ups, group accident insurance, uniforms, work phones, a welcome kit for new hires, employee purchase discounts, and Christmas gifts.

Christian Dior Couture fosters a culture of excellence and innovation, deeply rooted in its rich heritage of haute couture. The workplace environment is dynamic and supportive, with a strong emphasis on employee development through structured onboarding, training programs, and diverse career advancement opportunities.