Christian Dior Customer Service Center Team Leader

Christian Dior Couture, a prestigious name in the luxury fashion industry, is renowned for its exceptional quality and craftsmanship. Since its inception in 1947, the brand has epitomized the essence of haute couture, blending timeless elegance with bold innovation. As part of the esteemed LVMH group, Christian Dior continues to expand its influence globally, offering unparalleled career opportunities for those passionate about luxury fashion.

1. Enhance customer-centric service mindset through management, coaching, and mentoring of team members, continuously improving service attitude and response skills.
2. Develop and maintain expertise in business processes and systems to meet ongoing customer and business demands.
3. Guide and provide solutions for customer issues by adhering to internal processes, and personally handle complex customer problems with professionalism.
4. Anticipate customer expectations and lead personalized strategies to strengthen customer relationships and purchasing experiences.
5. Plan, oversee, and monitor workflows to achieve KPIs and sales targets.
6. Collaborate with relevant departments and external suppliers to identify and evaluate process improvement opportunities.
7. Work with operations and HR teams to implement, update, and comply with health and safety guidelines.

1. Minimum of 6 years of relevant experience in luxury customer service, preferably in retail or hospitality.
2. Proven experience in team management and customer service center operations.

1. Exceptional analytical skills and attention to detail.
2. Strong communication skills.
3. Problem-solving attitude with a customer-first approach.
4. Passionate, proactive, and positive team player who inspires and motivates as a team leader.
5. Ability to work shifts, including weekends and holidays.
6. Proficiency in multitasking and MS Office.

Minimum 6 years of relevant experience in luxury customer service, preferably in retail or hospitality, with team management and customer service center experience.

Competitive compensation package including sales incentives, performance-based annual bonuses, flexible benefits, retirement pension plan, congratulatory and condolence money, comprehensive health check-ups, group accident insurance, uniforms, work phone, welcome kit for new hires, employee purchase discounts, and Christmas gifts.

Christian Dior Couture fosters a culture of excellence and innovation, valuing employee development through structured onboarding, comprehensive training programs, and diverse career advancement opportunities. Recognized as a top employer in South Korea, the brand is committed to creating quality jobs, enhancing wages and welfare systems, and supporting employee skill development.