Christian Dior CRM Specialist

Christian Dior Couture, a prestigious entity within the Fashion & Leather Goods sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the esteemed LVMH group, Dior offers unparalleled opportunities for career growth and development within the luxury fashion industry. The brand is committed to excellence and provides a dynamic environment for professionals to thrive.

1. Maintain and enhance the integrity of the client database by ensuring accurate data entry and merging duplicate entries.
2. Update client profiles with qualitative information through cross-referencing with the store's client book, ensuring secure storage.
3. Engage directly with clients to gather feedback and enhance customer relations.
4. Train and coach store teams on effective customer relationship management, focusing on data capture rates and phoning etiquettes.
5. Conduct field coaching by spending significant time on the shop floor to support team development.
6. Develop and implement CRM action plans to optimize boutique business, setting objectives, deadlines, and utilizing tools like Bedior.
7. Monitor and analyze the outcomes of CRM actions, updating the database accordingly to reflect results.
8. Support the sales team in delivering exceptional service to top clients, fostering loyalty and retention.
9. Collaborate with partners and intermediaries to develop new client prospects and maximize potential.
10. Redistribute inactive clients to the sales team with clear objectives for re-engagement.
11. Distribute high-potential prospects to the sales team with targeted goals.
12. Maximize the potential of top clients through high-value items, special orders, and pre-selling initiatives.
13. Ensure the successful execution of Salon Prive events, maintaining Dior's luxury standards from invitations to completion.

1. Minimum of 5 years of relevant experience in CRM or client development roles within the luxury retail sector.

1. Exceptional organizational and structuring abilities.
2. Ability to work independently and collaboratively within a team.
3. Diplomatic and creative in utilizing available resources and tools.
4. Hands-on approach with a strong orientation towards the shop floor.
5. Excellent communication skills, both individually and collectively.
6. Inspirational and respected as a supportive figure within the team.

Minimum of 5 years of relevant experience in CRM or client development roles within the luxury retail sector.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Christian Dior Couture fosters a culture of excellence, creativity, and innovation. The brand values teamwork and collaboration, providing a supportive environment where employees are encouraged to excel and contribute to the brand's legacy of luxury and sophistication.