Christian Dior CRM Manager

Christian Dior Couture, a distinguished brand under the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As an employer, Christian Dior offers an environment that fosters creativity, excellence, and a commitment to craftsmanship, providing employees with the opportunity to contribute to a legacy of elegance and sophistication.

1. Develop and implement a customer-centric culture across various business areas, ensuring effective localization and execution of CRM strategies.
2. Generate valuable client insights through in-depth analysis, identifying key trends and behaviors to inform strategic decisions.
3. Lead analysis projects to uncover client preferences, developing targeted marketing strategies for various marketing events.
4. Collaborate with the Data Analytics team to provide actionable insights and strengthen data-driven decision-making.
5. Oversee call campaigns to engage clients, gather feedback, and promote brand loyalty in collaboration with internal counterparts.
6. Create client KPI forecasts based on global and local strategies, ensuring timely and accurate reporting.
7. Support strategic vision by training and coaching boutiques on client relations and strategic clienteling activities.
8. Provide targeted clienteling resources to boutiques, ensuring business generation and client development.
9. Foster a clienteling culture within the Client Development Community and in-store CRM teams.
10. Collaborate with the training team to enhance clienteling levels through training and on-site support.
11. Define and execute a gifting strategy, managing the budget and tracking ROI for gifting and printed materials.
12. Collaborate with the Client Service Center on local activities, including call campaigns and client inquiries.

1. University graduate degree

1. Proactive communication with related functions, especially with boutiques and the Paris team.
2. Strong analytical skills with the ability to deliver insightful ideas and draw findings from figures.
3. Experience with business intelligence tools such as Microsoft Excel, Access, Tableau, D-Qlik, Power BI.
4. Dedication to developing expertise in the premium lifestyle brands environment.
5. Excellent collaboration skills.
6. Experience with online CRM and E-Clienteling is a plus.
7. Japanese: Native level proficiency.
8. English: Business level proficiency, desirably TOEIC 750+.

Minimum of 8-10 years of experience in Client Development, Client Relationship, and/or CRM Analytics.

University graduate degree

Christian Dior Couture offers a comprehensive benefits package, including opportunities for career advancement and professional development within a prestigious luxury brand.

Christian Dior Couture fosters a workplace culture that values creativity, innovation, and excellence. Employees are encouraged to contribute to the brand's legacy of luxury and craftsmanship, with a focus on collaboration and continuous improvement.