Christian Dior Client Development Manager

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its unparalleled craftsmanship and innovative designs. As an employer, Dior offers a dynamic and inspiring work environment, fostering creativity and excellence among its employees.

1. Manage and develop the Client Development Management (CDM) strategy and VIP client relationships within the Milan boutique.
2. Act as a brand ambassador for Dior at all points of business contact.
3. Ensure the management and development of clients to increase loyalty, with a focus on local clientele, in collaboration with department managers and client development specialists.
4. Oversee all strategic, operational, and corporate events, proposing and facilitating local events.
5. Ensure Dior standards are applied and maintained in events, client experiences, and back-office activities.
6. Monitor CRM KPIs and provide feedback to the Head Office CDM team for continuous improvement.
7. Support the team in driving strategy from KPIs on the shop floor, providing training to the sales team on Dior CRM tools and coaching during clienteling hours.
8. Improve client segmentation, profiling, and targeting.
9. Monitor results and profitability of all implemented actions.
10. Possess full knowledge of back-office functions and boutique analysis.

1. Minimum 10 years of experience within luxury fashion.

1. Excellent communication, public speaking, and relationship-building skills.
2. Outstanding customer service, initiative, and commercial creativity with fashion sensitivity.
3. Strong sensitivity to the luxury products universe.
4. Commercial mindset.
5. Proficient in Excel with strong analytical skills.
6. Fluency in English.

A minimum of 10 years of experience within the luxury fashion sector is required.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for professional growth and development within the LVMH group.

Christian Dior Couture fosters a culture of innovation and excellence, encouraging employees to express their creativity and passion for fashion. The work environment is dynamic and collaborative, with a strong emphasis on maintaining the brand's prestigious reputation.