Christian Dior Client Development Manager

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence, creativity, and innovation. With a rich heritage and a global presence in over 40 countries, the brand offers a dynamic environment where talent can thrive and contribute to the legacy of Christian Dior's visionary spirit. The company values passion, creativity, and a dedication to delivering exceptional experiences to its clientele.

1. Manage and develop the client development strategy at the Madrid Ortega boutique.
2. Nurture relationships with VIP clients and support the El Corte Inglés Castellana boutique.
3. Ensure effective management of VIP clients, maximizing their potential within the boutique.
4. Increase client loyalty with a focus on local clientele in collaboration with Department Managers and Sales Associates.
5. Develop a portfolio of clients at VVIC and Elite levels.
6. Plan and execute VIP events in collaboration with the Events team.
7. Propose and facilitate local events to enhance customer loyalty.
8. Monitor client indicators and leverage planned events or animations.
9. Develop operational tools to support team efforts across departments.
10. Ensure CRM capture rate remains consistently above 90%.
11. Provide feedback to the Head Office CDM team for continuous data improvement.
12. Monitor results and profitability of all implemented actions.
13. Improve client segmentation, profiling, and targeting to enhance ROI.
14. Act as a brand ambassador for Dior at all business contact points.
15. Stay informed about communication and global marketing strategies.
16. Collaborate with the Southern Europe Retail Marketing Manager for client activations.
17. Implement clienteling actions with Diormag and Gifting programs.
18. Drive the strategy on Dior Journeys, ensuring comprehensive client engagement.
19. Provide training on Dior CRM Tools to the Sales team.
20. Implement a CDM rota to ensure client contact consistency.
21. Provide weekly and monthly KPI reports for all managers and departments.
22. Support the team in driving strategy from KPIs on the shop floor.
23. Ensure Dior standards are maintained in merchandising, client experience, and back-office activities.
24. Apply company procedures on security related to theft and pilferage.

1. Fluency in Spanish and English.
2. Minimum 5 years of experience within luxury fashion.
3. Strong knowledge of fashion and trends.
4. A passion for Christian Dior and its collections.

1. Excellent communication and public speaking skills.
2. Relationship building expertise.
3. Outstanding customer service acumen.
4. Commercial creativity with fashion sensitivity.
5. Proficiency in Excel and strong analytical skills.

Minimum 5 years of experience in luxury fashion.

Christian Dior Couture offers a supportive environment encouraging inclusion and diversity, allowing employees to express their uniqueness within the Maison.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. The company is dedicated to nurturing talent and providing a joyful, sincere, and generous environment where employees can thrive and deliver outstanding results. The brand is committed to inclusion and diversity, ensuring all employees feel accepted and valued.