Christian Dior Client Advisor

Christian Dior Couture, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled quality and craftsmanship. As part of the illustrious LVMH conglomerate, the brand has been a beacon of haute couture excellence since its inception in 1947. Dior continues to honor its rich heritage while embracing contemporary elegance and audacity, further expanding its influence in the luxury fashion industry.

1. Convey the brand's values and provide authentic interactions to enhance customer loyalty and deliver a superior brand experience.
2. Resolve customer issues through various channels while consistently delivering exceptional service.
3. Increase online sales through inbound and outbound telephone consultations.
4. Actively provide clienteling and product information during customer communications.
5. Continuously brainstorm and share innovative ideas for customer issue resolution within the team.
6. Ensure all customer communications adhere to DIOR policies and processes.
7. Accurately manage and input information into relevant systems for database management and reporting.

1. Minimum 3 years of relevant customer service experience, preferably in luxury or retail sectors.

1. Excellent communication and clienteling skills.
2. Customer-first attitude.
3. Passionate, proactive, and positive team player.
4. Proficiency in relevant systems and multitasking.
5. Proficient in MS Office.

A minimum of 3 years in customer service, with a preference for experience in luxury or retail environments.

Competitive compensation with sales incentives, performance-based annual bonuses, flexible benefits, retirement pension scheme, condolence payment system, comprehensive health check-ups, group accident insurance, uniforms, work phone, welcome kit for new hires, employee purchase discounts, and Christmas gifts.

Christian Dior Couture is celebrated as a top employer in South Korea, recognized for creating quality jobs, enhancing wages and welfare systems, and supporting employee development. The company offers structured onboarding programs, comprehensive training, and diverse career development opportunities, fostering a culture of excellence and innovation.