Christian Dior Boutique Manager

Christian Dior Couture, a prestigious brand within the LVMH Group, epitomizes the pinnacle of luxury fashion. As part of the world's leading conglomerate in high-quality and luxury products, Dior offers its employees the opportunity to work in an international environment with passionate individuals and exceptional development prospects, adhering to a philosophy of lifelong learning.

1. Implement a development plan for succession and retention of key talents.
2. Recruit, train, coach, and motivate a high-performing team to deliver exceptional customer service.
3. Foster a positive and collaborative work environment, encouraging team members to embody the values of Christian Dior.
4. Promote the development of the team's sales and management skills.
5. Conduct annual evaluations of the entire team based on a variety of criteria.
6. Drive boutique activity using KPIs to achieve targets.
7. Develop strategies to support efficiency and productivity.
8. Monitor sales reports and merchandise needs to ensure proper stock levels and oversee window displays and in-store merchandising.
9. Collaborate with Retail Director and Head Office on sales, events, trunk-shows, and team management.
10. Provide regular reports and analysis to take initiatives to increase business.
11. Ensure the boutique gains new client acquisition while elevating its loyal customer base.
12. Develop and maintain a qualitative customer network, coordinate in-store events, and participate in local events.
13. Analyze and optimize customer management and CRM.
14. Ensure compliance with established company policies, procedures, and inventories.
15. Control back-office organization and optimize stock levels.
16. Ensure the boutique floor is always covered to welcome clients.

1. 10+ years of experience in luxury retail or a comparable field in a management position.
2. Qualitative and in-depth understanding of local current and potential customers.
3. Experience working with financial reports and budgets, as well as KPIs and developing action plans based on them.
4. Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
5. Excellent communication skills, strong service consciousness, and a passion for delivering exceptional customer service.
6. A deep understanding and appreciation for the luxury fashion industry as well as the retail environment, commercial mindset, and business-driven thinking.
7. Fluent in German and English; proficiency in another language is a plus.

1. Leadership and team management
2. Customer service excellence
3. Strategic planning and business development
4. Financial acumen and KPI analysis
5. Communication and interpersonal skills
6. Understanding of luxury fashion and retail operations
7. Multilingual proficiency

A minimum of 10 years in luxury retail or a comparable field, with a focus on management roles.

Employees enjoy a lunch benefit of CHF180 net per month, access to corporate benefits, an additional day off on their birthday, special employee conditions post-probation, an exclusive pension scheme, a referral program bonus, and opportunities for further training and development. Career opportunities within the LVMH Group are also available.

Christian Dior Couture fosters a culture of passion and excellence, inviting employees to be part of a heritage steeped in luxury and innovation. The company values enthusiasm and dedication, offering a collaborative and dynamic work environment where team members are encouraged to embody the brand's values and contribute to its legacy.