Christian Dior Boutique Manager

Christian Dior Couture, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury fashion. Renowned for its French heritage and vibrant culture, the brand transforms dreams into exquisite creations, showcasing unparalleled craftsmanship and creativity. As part of LVMH, Christian Dior Couture is committed to fostering an inclusive environment that celebrates unique talents and encourages sustainable growth and success.

1. Achieve annual sales targets across all product categories.
2. Lead the management team to develop Sales Associates to exceed individual sales goals and client development.
3. Ensure exceptional customer service at all times.
4. Conduct regular meetings with management to review performance, operations, and employee relations issues, and to develop overall business strategy.
5. Oversee recruitment and scheduling processes, ensuring compliance with payroll budgets.
6. Collaborate with Human Resources to supervise the recruitment and hiring of Sales Associates and the Management Team.
7. Manage payroll, business expenses, and staffing to maintain the boutique's operating budget.
8. Coordinate events with the central office to increase store traffic and enhance sales.
9. Develop product knowledge in coordination with merchants and the training team.
10. Ensure visual merchandising aligns with brand direction and advertising campaigns.
11. Coordinate and actively participate in in-store promotions, including seasonal sales, private presentations, and contests.
12. Report on product sales and customer feedback to make recommendations to the merchandising team.
13. Oversee all operational processes in partnership with the operations manager, including shipping, receiving, inventory, and after-sales service, to minimize stock losses and improve customer service.
14. Ensure compliance with company policies and standards, such as cash and property security, personnel practices, safety, sales, record-keeping procedures, and general store maintenance.
15. Review operational reports and documents to ensure compliance with company policies and procedures, supervise store profitability, and manage payroll budgets.
16. Examine documents related to receiving, transfers, damaged merchandise, returns to vendors, and chargebacks to the central office to ensure inventory accuracy.
17. Ensure adequate security and that physical facilities comply with safety codes and ordinances.
18. Organize quarterly emergency procedures meetings with all staff and provide updated emergency contact lists to the management team and HR department as needed.
19. Resolve issues and develop strategies to support store service, efficiency, and productivity.

1. Minimum of 10 years of boutique management experience.
2. Strong understanding of the luxury fashion industry and clientele.
3. Ability to develop, motivate, and train management and staff, build strong internal and external relationships, and utilize workforce skills to maximize business results.
4. Effectively delegate tasks and follow up with department heads.
5. Adjust priorities and manage time wisely in a fast-paced environment.
6. Communicate clearly, concisely, and understandably, listen attentively, comprehend content, and provide instructions to all employees.
7. Excellent interpersonal, communication, organizational, and follow-up skills.
8. Work full-time, including evenings, weekends, and holidays.
9. Travel as necessary.
10. Use all necessary equipment to perform the job.
11. Ability to understand and apply all company policies and procedures.

1. Leadership
2. Sales Management
3. Customer Service Excellence
4. Operational Oversight
5. Team Development
6. Strategic Planning
7. Communication
8. Problem Solving
9. Time Management

A minimum of 10 years in boutique management, with a strong grasp of luxury fashion and clientele.

Christian Dior Couture offers equitable employment opportunities and values shared ethical, social responsibility, and environmental protection principles across its Maisons and partners.

Christian Dior Couture fosters a positive, authentic, and generous environment where talents thrive and deliver excellence with passion, determination, courage, and optimism. As part of the LVMH group, the company values inclusivity and community engagement, offering opportunities for involvement in sustainability, diversity, equity, inclusion, and corporate social responsibility initiatives.