Christian Dior Bilingual Client Services Sales Advisor

Jersey City • USA

Friday, September 26, 2025

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes the pinnacle of French heritage and luxury fashion. Renowned for its exquisite craftsmanship and innovative designs, the Maison offers a dynamic environment where creativity and savoir-faire flourish. As part of LVMH, Christian Dior Couture is committed to fostering an inclusive workplace that celebrates diversity and empowers its employees to achieve sustainable growth and success.

1. Deliver exceptional customer service by embodying core brand values and maintaining integrity in all client interactions.
2. Resolve customer inquiries with professionalism and empathy through various communication channels including phone, email, and social media.
3. Escalate complex customer issues to supervisors to ensure satisfactory resolution.
4. Adhere to Dior's policies and processes in all customer communications.
5. Demonstrate brand awareness and product knowledge in client interactions.
6. Achieve and exceed sales goals and KPIs, including case management, sales targets, quality assurance, productivity, and schedule adherence.
7. Propose innovative solutions to enhance customer satisfaction and share successful strategies with the team.
8. Accurately input data into Diorlink and update the SCRM database as necessary.
9. Foster strong working relationships within the Dior network.
10. Engage in e-clienteling by performing outbound contacts to drive sales and resolve client issues.
11. Collaborate with the entire Client Services Center team.

1. Previous experience in luxury customer service, preferably in retail, hotel, or concierge sectors.
2. Fluency in English and French.
3. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Outstanding written and verbal communication skills.
2. Strong sales negotiation abilities.
3. Customer-first mindset.
4. High motivation and energy, with an inspirational team spirit.
5. Proficiency in Microsoft Office.
6. Knowledge of Salesforce is advantageous.

Minimum of 3 years in a luxury customer service role.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, participation in employee-led communities, and a supportive work environment that values diversity and inclusion.

Christian Dior Couture fosters a vibrant and inclusive culture that values creativity, authenticity, and collaboration. As part of the LVMH Group, the Maison is dedicated to ethical practices, social responsibility, and environmental protection, providing employees with a sense of purpose and community.