Christian Dior Associate Manager, Personalization and Repairs

Christian Dior Couture, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate. Renowned for its exquisite craftsmanship and innovative designs, Dior offers a dynamic and enriching work environment that fosters creativity and excellence. As part of LVMH, employees benefit from a global network and a commitment to professional development and luxury service standards.

1. Serve as the primary contact for personalization requests, ensuring compliance with company guidelines.
2. Accurately and efficiently personalize a range of products based on established company standards.
3. Liaise with Central to update pertinent information with boutiques and relevant departments.
4. Support continuous training with MX atelier and future rollouts.
5. Monitor and prioritize personalization orders according to boutique needs, ensuring timely completion.
6. Operate a multi-head embroidery machine, ensuring proper maintenance and safety.
7. Manage the end-to-end personalization process for embroidery projects.
8. Ensure all Dior standards are upheld and report issues to the Aftersales Manager.
9. Gain knowledge of software and lettering systems, adhering to SOPs and quality control.
10. Handle administrative duties related to projects, including shipping and order management.
11. Adapt to new skills and processes with the expansion of personalization offerings.
12. Collaborate with dedicated teams to maintain a seamless, high-quality service experience.

1. Minimum 5 years of experience in a technical environment, preferably in luxury goods.
2. Ability to lift up to 25 pounds.
3. Fluent in English; Spanish proficiency is a plus.

1. Strong time management skills with the ability to meet tight deadlines.
2. Highly organized and detail-oriented.
3. Adaptable and flexible to changing priorities.
4. Proven technical skills in repairs.

Minimum 5 years in a technical environment, preferably within the luxury goods sector.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the LVMH group.

Christian Dior Couture fosters a culture of innovation, creativity, and excellence. Employees are encouraged to embody the brand's values of elegance and sophistication while contributing to a collaborative and dynamic workplace.