Christian Dior Associate Manager, Personalization and Repairs

Ridgefield • USA

Friday, November 21, 2025

Christian Dior Couture, a prestigious name under the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovative luxury fashion. As an employer, Dior offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to contribute to the brand's legacy of elegance and sophistication.

1. Serve as the primary contact for moderating personalization requests, ensuring compliance with company guidelines.
2. Accurately and efficiently personalize a range of products based on established company standards.
3. Act as a liaison with Central to cascade and update pertinent information with boutiques, relevant departments, and internal communication systems.
4. Support continuous training with MX atelier and future rollouts.
5. Monitor and prioritize personalization orders according to boutique needs, effectively communicating with relevant teams to ensure all orders are completed within targeted lead times.
6. Operate a multi-head embroidery machine following safety procedures, ensuring proper maintenance and use of frames, thread, and needles.
7. Manage the end-to-end personalization process for embroidery projects, maintaining confidentiality and efficiency while performing associated administrative duties.
8. Ensure all Dior standards are upheld and report any issues to the Aftersales Manager.
9. Gain knowledge and understanding of software and lettering systems through training. Follow the boutique’s SOP and expectations, including cross-checking information about orders, lettering, embroidery, quality control of finished orders, back office administrative duties, and receipt and shipping processes.
10. Take responsibility for all administrative duties related to each project and utilize relevant systems to complete orders.
11. Unpack, organize products, create shipping documents, and manage shipment pickup and follow-up with boutiques.
12. With the expansion of personalization offerings, remain flexible in learning new skills, adapting to updated rules and processes, and actively assisting in SOP modifications, providing project feedback, and training new hires.
13. Collaborate closely with dedicated teams to maintain a seamless, high-quality service experience.

1. Minimum 5 years of experience in a technical environment, preferably in a luxury goods or related industry.
2. Ability to lift up to 25 pounds.
3. Keen eye for detail and quality control; must be dependable, organized, and capable of multi-tasking in a fast-paced environment.
4. Strong drive for business results with a passion for creativity, fashion, and the House of Dior.
5. Must be willing to adhere to all company policies, procedures, regulations, and standards, and behave as an employee and representative of both the boutique and all areas.
6. Fluent in English; Spanish is a plus.

1. Strong time management skills with the ability to thrive in a fast-paced environment and meet tight deadlines.
2. Highly organized and detail-oriented, with a commitment to accuracy and quality.
3. Adaptable and flexible, able to adjust to changing priorities and business needs.
4. Proven technical skills in repairs.

At least 5 years of experience in a technical environment, preferably within the luxury goods sector.

Flexible scheduling to support boutiques and business needs, events, holidays, evenings, and weekends when required.

Christian Dior Couture fosters a culture of innovation and excellence, where employees are encouraged to push creative boundaries while upholding the brand's storied tradition of luxury and refinement. The workplace environment is dynamic and collaborative, offering opportunities for professional growth and development.