Christian Dior Assistant Training & Coordination Client Service Center

Christian Dior Couture, a prestigious fashion house founded in 1947, is renowned for its visionary designs and commitment to excellence. With a presence in over 40 countries and a community of more than 7,500 talents, the company embodies the legacy of Christian Dior by promoting creativity, audacity, and craftsmanship.

1. Develop and create training materials to ensure the knowledge level of Customer Service teams on digital tools, procedures, and Dior creations.
2. Assist in the operational management of escalation cases to top management.
3. Participate in community engagement activities such as newsletters, workshops, challenges, and seminars.
4. Contribute to the reflection and deployment of new strategic projects and cross-functional projects involving Customer Service.
5. Conduct competitive analysis on new experiences, tools, services, and inspirations that Dior Customer Service could integrate.
6. Perform other tasks related to the Customer Relations Service based on department projects and events.

1. Business school or university degree (Bac +4/5)
2. Interest in new technologies and the fashion industry
3. Ability to work in a multicultural environment
4. Excellent interpersonal skills

1. Versatile, rigorous, creative, and open-minded
2. Proficient in Microsoft Office
3. Knowledge of Salesforce Service Cloud is a plus
4. Fluent in English (C1-C2 level)

Beginner

Business school or university degree (Bac +4/5)

Christian Dior Couture encourages inclusion and diversity, supporting employment for people with disabilities and valuing all unique qualities.

The role is based in Paris, Ile-de-France, within a hybrid working environment. Christian Dior Couture fosters a generous, disruptive, and ambitious culture, promoting growth in excellence, courage, and optimism.