Christian Dior Assistant Digital Client Advisor

Christian Dior Couture, a prestigious entity within the LVMH Group, is renowned for its visionary approach to fashion and luxury. Established in 1947, the brand has consistently transformed dreams into exquisite creations, captivating a global audience. As part of the esteemed LVMH conglomerate, Christian Dior offers unparalleled opportunities for professional growth and development in the luxury fashion sector.

1. Deliver exceptional client service by understanding and addressing individual client needs with empathy and professionalism.
2. Achieve and surpass quantitative and qualitative objectives through effective communication.
3. Maintain brand integrity and core values in all client interactions.
4. Resolve client issues efficiently via phone, email, social media, or written correspondence.
5. Escalate unresolved client issues to supervisors for further assistance.
6. Adhere to Dior policies and processes in all client communications.
7. Demonstrate brand awareness and product knowledge in client interactions.
8. Enhance customer relationships through personalized actions.
9. Monitor and update customer information to retain existing clients and identify new high-potential clients.
10. Strive to meet and exceed key performance indicators (KPIs) related to sales, clienteling, and client experience.
11. Propose innovative solutions to client concerns and share successful strategies within the team.
12. Foster strong working relationships within the Dior network.

1. Bac+2 from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficiency in Microsoft Office.
2. Knowledge of Salesforce is advantageous.
3. Fluency in English and an additional language at C2 level: French, German, Italian, Spanish, Dutch, Portuguese, or Arabic.
4. Strong sales negotiation skills.
5. Ability to multitask and prioritize tasks effectively.
6. Flexibility to work a varied schedule.
7. Client-first mindset.

Entry-level experience in luxury client service or related fields.

Bac+2 from a higher education institution.

Opportunities for career advancement within the prestigious LVMH Group.

Christian Dior Couture fosters a culture of passion and innovation, where creativity and excellence are celebrated. Employees are encouraged to embody the brand's visionary spirit, contributing to a dynamic and inspiring workplace environment.