Christian Dior Assistant Digital Client Advisor Intern

Christian Dior Couture, a distinguished entity within the Mode & Maroquinerie division, is renowned for its visionary approach to fashion, transforming dreams into exquisite creations since 1947. As part of the prestigious LVMH conglomerate, Dior continues to inspire with its commitment to excellence and innovation, offering an unparalleled environment for cultivating talent and creativity.

1. Deliver exceptional client service by understanding and addressing individual client needs with empathy and professionalism.
2. Meet and exceed both quantitative and qualitative objectives.
3. Provide courteous and positive client experiences, embodying core brand values in every interaction.
4. Resolve client issues effectively through various communication channels, including phone, email, and social media.
5. Escalate unresolved client issues to supervisors for further action.
6. Maintain client communications in accordance with Dior's policies and procedures.
7. Demonstrate brand awareness and product knowledge in client interactions.
8. Enhance customer relationships through personalized actions.
9. Monitor and update customer information using Dior's tools to retain existing clients and identify new potential clients.
10. Achieve and surpass planned KPIs related to sales, clienteling, and client experience.
11. Propose innovative solutions to client concerns and share successful strategies within the team.
12. Foster strong working relationships within the Dior network.

1. Bachelor's degree or equivalent (Bac+2) from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge services.

1. Proficiency in Microsoft Office.
2. Knowledge of Salesforce is advantageous.
3. Fluency in English and an additional language (French, German, Italian, Spanish, Dutch, Portuguese, or Arabic at C2 level).
4. Strong sales negotiation skills.
5. Ability to multitask and prioritize.
6. Client-first mindset.

Open to beginners with relevant educational background and some experience in luxury client services.

Bachelor's degree or equivalent (Bac+2) required.

Opportunity to work in a hybrid model, combining remote and on-site work, within a prestigious luxury brand.

Christian Dior Couture fosters a culture of passion and creativity, encouraging employees to live and work with enthusiasm and dedication. The workplace is characterized by a commitment to excellence, innovation, and the nurturing of talent.