Christian Dior Assistant Boutique Director

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in high-quality products. Renowned for its exquisite craftsmanship and innovative designs, Dior offers a dynamic and sophisticated work environment where employees are encouraged to excel and contribute to the brand's legacy of elegance and excellence.

1. Ensure the shop floor is impeccably prepared before opening and throughout the day, including music, displays, and staff presence.
2. Monitor staff zoning and breaks, providing real-time feedback as necessary.
3. Deliver an exceptional client service experience by greeting clients and identifying their needs, ensuring seamless handover to appropriate staff.
4. Manage client flow and monitor staff allocation at the store entrance.
5. Facilitate the client journey by reducing waiting times and ensuring comfort through refreshments and efficient payment processes.
6. Serve as the primary point of contact for all staff on the floor, maintaining availability and approachability.
7. Communicate pertinent information to the management team and welcome internal and external visitors.
8. Oversee store security, including locking and securing the premises, and ensure compliance with all security procedures.
9. Achieve customer experience and Net Promoter Score (NPS) goals as determined by Retail Performance annually.

1. 5-10+ years of retail experience, with at least 2-3 years in a management role within a luxury product setting.
2. Strong knowledge of the luxury industry and fashion sensitivity aligned with the brand's standards.
3. Demonstrated initiative and ability to work varied hours, including nights, weekends, and holidays.
4. Availability to work necessary hours for store opening and closing.
5. Ability to maintain a presence on the selling floor for extended periods.

1. Outstanding client experience delivery.
2. Effective staff management towards achieving clienteling objectives.
3. Proficient boutique operations management.
4. Effective merchandising skills.
5. Ability to adjust priorities and manage time wisely in a fast-paced environment.
6. Clear, concise communication and attentive listening skills.
7. Strong interpersonal, organizational, and follow-through skills.

A minimum of 5 years in retail, with significant experience in luxury management roles.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive discounts on luxury products.

Christian Dior Couture fosters a culture of innovation, elegance, and excellence. Employees are part of a vibrant community that values creativity, collaboration, and the pursuit of perfection in every detail.