Christian Dior Aftersales Coordinator

Beverly Hills • USA

Saturday, August 9, 2025

Christian Dior Couture, a distinguished house within the LVMH Group, is renowned for its rich French heritage and innovative spirit. The brand is celebrated for its commitment to excellence and creativity, embodying the essence of luxury fashion. As part of the LVMH Group, Christian Dior Couture fosters an inclusive and dynamic work environment that values diversity and encourages professional growth. The company is dedicated to sustainable practices and social responsibility, ensuring a positive impact on both employees and the community.

1. Lead the customer care team to deliver exceptional service and resolve customer inquiries and complaints efficiently.
2. Oversee the resolution of customer issues to ensure satisfaction and maintain brand loyalty.
3. Develop and implement customer care policies to enhance the overall customer experience.
4. Ensure consistent follow-up communication with repair clients to maximize client retention.
5. Assist customers in purchasing DIOR products across all categories and channels.
6. Communicate with clients via various mediums, maintaining professionalism and courtesy.
7. Identify and resolve complex customer issues related to repairs or client situations.
8. Implement and adhere to customer service policies and operational procedures.
9. Approve client refunds and exchanges in partnership with management.
10. Maintain organized records of client interactions and repair documentation.
11. Train sales associates to deliver high standards of customer service.
12. Collaborate with management to set customer service objectives for the store team.
13. Model the DIOR image through professional attire and presence.
14. Motivate the team to achieve monthly goals and objectives.
15. Manage CARES workflow processes and delegate responsibilities among sales representatives.
16. Ensure accurate inventory maintenance and establish targets related to after-service sales.
17. Provide consistent follow-up with after-sales clients to achieve high levels of client loyalty.
18. Report client feedback on product satisfaction and quality control to corporate teams.
19. Operate the customer service desk to ensure optimal client experiences.
20. Develop efficient processes for repair intake and tracking of client repairs.
21. Work closely with the Corporate After Sales team to meet customer requirements.
22. Monitor expenses and seek to reduce repair costs.
23. Increase revenue generated from repairs.
24. Monitor productivity goals for the department.
25. Collaborate with cross-functional teams to ensure quality management.
26. Ensure a branded onboarding experience for new employees.
27. Communicate effectively with store managers and staff to address quality-related concerns.
28. Promote a positive team environment fostering trust and integrity.
29. Train and develop associates to elevate service levels.
30. Prepare and present reports on After Sales performance to senior management.

1. Minimum 5 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor's Degree preferred.

1. Proven ability to drive positive customer experiences and deliver measurable results.
2. Strong time management skills and ability to work under specific timelines in fast-paced environments.
3. Strong understanding of customer care principles and commercial awareness.
4. Proficiency with Microsoft Office software and familiarity with quality management software.
5. Strong verbal and written communication and interpersonal skills.
6. Customer-centric mindset and ability to work across different functional areas.
7. Passion for the fashion industry.
8. Fluency in multiple languages preferred.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Minimum 5 years of sales management experience in retail, luxury retail, or service-related industry.

Bachelor's Degree preferred.

Salary range of $70,000 - $75,000 annually, plus bonus eligibility.

Comprehensive benefit plans including medical, dental, vision, Flexible Spending Accounts, short and long-term disability, employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contributions matching plan, employee referral program, and more.

Christian Dior Couture is committed to fostering a positive, authentic, and generous environment where talents can thrive. The company values diversity and inclusion, encouraging employees to engage in communities that share common values. As part of the LVMH Group, Christian Dior Couture emphasizes ethical practices, social responsibility, and environmental protection, creating a workplace culture that is both inspiring and supportive.