Chopard Luxury Sales Consultant

Chopard, a distinguished name in Haute Horlogerie and Haute Joaillerie, is renowned for its creative audacity and commitment to ethical luxury. As part of a family-owned business, Chopard infuses its values and traditions into every aspect of its operations, fostering a familial atmosphere among its employees and clients. The brand prides itself on its comprehensive in-house expertise, encompassing over 45 crafts in Swiss watchmaking and high jewelry creation.

1. Serve as an exceptional Sales Consultant and role model for the team.
2. Act as a brand ambassador specializing in Haute Joaillerie and Horlogerie.
3. Embody the attitudes of the Selling Ceremony, including empathy, curiosity, agility, and commercial acumen.
4. Demonstrate leadership in sales and advanced clienteling skills.
5. Utilize available tools to retain clients, attract new prospects, and develop long-term relationships.
6. Achieve individual sales targets and contribute to the boutique's goals.
7. Welcome, advise, and retain a discerning clientele by offering a personalized and refined experience.
8. Actively develop the client portfolio through targeted prospecting actions outside the point of sale.
9. Participate in private events, prestigious evenings, and strategic occasions to identify and attract new clients.
10. Propose commercial development actions outside the boutique in line with the luxury universe and international client expectations.
11. Greet each client and offer exceptional service.
12. Advise clients on Chopard and its entire product range, maintaining a high level of excellence.
13. Collaborate with the team in daily store tasks, including floor management, client reception, and store opening/closing.
14. Manage invoices, sales administration, and tax-free transactions.
15. Handle after-sales service and inventory management.
16. Ensure merchandising quality and boutique appearance.
17. Adhere to boutique procedures and company strategy.
18. Participate actively in boutique events.

1. Minimum BTS degree in commerce, commercial unit management, or luxury management.
2. At least 3 years of significant experience in sales, events, or public relations within the luxury sector, preferably in jewelry and watchmaking.
3. Fluency in French and English (C1 level preferred); Italian or another language is an asset.

1. Strong communication skills and excellent interpersonal abilities.
2. Keen attention to detail and quality.
3. Passion for retail operations.
4. Result and client-oriented mindset.
5. Agility and energetic personality.
6. Team spirit and willingness to share.
7. Network development initiative.
8. Excellent service sense and presentation.
9. Proficiency in Microsoft Office, including Excel and Word.
10. Knowledge of Cegid and Salesforce is advantageous, as is familiarity with CRM software.

A minimum of 3 years in luxury sales, events, or public relations, with a preference for experience in jewelry and watchmaking.

Minimum BTS degree in commerce, commercial unit management, or luxury management.

Chopard offers a demanding work environment with performance-based compensation, within a family business proud of its values and traditions.

Chopard embodies a family spirit, blending tradition with innovation, and is committed to delivering an extraordinary brand experience. The company values quality, precision, and customer experience, fostering a collaborative and dynamic workplace.