Chopard IT Support Specialist

Birkenfeld • Germany

Friday, February 21, 2025

Chopard, a family-owned enterprise with international acclaim, is distinguished for its expertise in Haute Horlogerie and Haute Joaillerie. The brand is celebrated for its commitment to ethical and responsible luxury. Chopard takes pride in its traditions and upholds familial values in its relationships with employees and clients, creating an exceptional brand experience. The global brand is presented to a discerning clientele in its own boutiques and through concessions in over 100 countries. Chopard boasts an extraordinary reservoir of expertise and experience across more than 45 different crafts, uniting the realms of watchmaking and high-end jewelry creation.

1. Receive and process IT incidents and requests through the ticketing system.
2. Analyze and resolve IT issues, escalating to second-level support when necessary.
3. Provide hardware and software support to employees.
4. Administer and manage end-user devices.
5. Deploy clients using internal software management tools.
6. Contribute to the continuous optimization of processes and IT security.
7. Create and maintain documentation and guides.
8. Collaborate with the central IT team at the headquarters in Switzerland.

1. Successfully completed education in IT, such as IT Systems Electronics Technician or Technical Assistant for Informatics.

1. Experience with ticketing systems.
2. Strong knowledge of Microsoft operating systems, Microsoft Office applications, and PC hardware.
3. Basic understanding of networking and Microsoft 365 (Entra, Intune, Exchange Online, etc.).
4. Independent, meticulous, and customer-oriented work ethic with a high service level understanding.
5. Proficient in German and English.

Experience with ticketing systems and a solid understanding of Microsoft operating systems and Office applications.

Completed education in IT-related fields.

Competitive salary commensurate with experience.

Benefits include a comprehensive onboarding process, short decision-making paths, employee-oriented leadership, and social benefits such as an on-site cafeteria.

Chopard fosters a culture that values quality and responsibility, with a focus on maintaining a familial atmosphere. The company promotes short decision-making processes and employee-centric management.