Chopard After-Sales Service Workshop Manager

Meyrin • Switzerland

Friday, November 28, 2025

Chopard, a distinguished name in Haute Horlogerie and Haute Joaillerie, is celebrated for its creative audacity and commitment to ethical luxury. As part of its parent company, Chopard prides itself on its values and traditions, fostering a familial spirit in its interactions with employees and customers alike. The brand leverages a vast reservoir of internal expertise, encompassing over 45 different métiers in both Swiss watchmaking and jewelry.

1. Supervise and motivate a team of approximately fifteen employees, fostering a collaborative and participative work environment.
2. Organize the inflow and outflow of repairs, optimize processing times, and monitor performance indicators such as quality and productivity.
3. Act as the technical reference for watchmakers, resolving complex cases and ensuring continuous team skill development through ongoing training.
4. Ensure adherence to quality processes in line with Chopard's finishing criteria and brand standards.
5. Regularly present KPIs and provide feedback on quality, productivity, and incidents.
6. Propose continuous improvement initiatives, including Lean, 5S, and digitalization strategies.
7. Collaborate actively with the customer service management and administrative teams.
8. Participate in cross-functional projects involving new products and field returns.

1. Recognized expertise in watchmaking (CFC or equivalent).
2. Proven experience in team management (minimum 5 years), ideally with formal management training.

1. Customer service and quality orientation.
2. Analytical and problem-solving capabilities.
3. Proficiency in IT tools.
4. Attention to detail and precision.
5. Team management and human resource skills.
6. Team spirit and professional ethics.

A minimum of 5 years in team management within the watchmaking industry, with a strong emphasis on technical expertise and continuous improvement.

CFC in watchmaking or equivalent qualification.

Permanent full-time position with opportunities for professional development and involvement in innovative projects.

Chopard is renowned for instilling a family-like atmosphere, emphasizing collaboration, innovation, and ethical practices. The company values its employees' contributions and fosters a supportive and dynamic work environment.