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Wednesday, October 29, 2025Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering a diverse and inclusive workplace. Richemont Americas, as part of this global luxury conglomerate, prides itself on embracing a wide array of talents and backgrounds, thus cultivating an environment where creativity and excellence thrive. The company is dedicated to advancing a community that celebrates diversity and inclusion, which are integral to its operational ethos.
- Deliver exceptional customer service and develop long-term client relationships.
- Engage actively in CRM activities to achieve targets.
- Implement personalized outreach campaigns using clienteling tools.
- Capture and maintain comprehensive client data, focusing on key clients.
- Utilize omnichannel services to enhance sales performance.
- Participate in training and commercial activities to meet sales and KPI targets.
- Maintain an impeccable store environment and support operational excellence.
- Inform management of any necessary structural repairs to ensure a luxurious store environment.
- Adhere to store management guidelines and participate in inventory management.
- Support after-sales services to ensure client satisfaction.
- Comply with Richemont's established policies and standards.
- Exceptional customer service skills
- Strong client relationship management
- Proficiency in CRM and clienteling tools
- Sales and KPI target orientation
- Knowledge of omnichannel retail strategies
- Operational excellence in store management
Previous experience in luxury retail or a similar client-facing role is preferred.
Salary will be determined based on relevant skills and experience.
Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, employee assistance program, and volunteer days off.
Richemont and Chloé are committed to crafting a future that embraces diversity, inclusion, and creativity. The workplace culture is one that values the unique contributions of each employee, fostering an environment where innovation and excellence are at the forefront.
