Chloé Store Manager
Chloé, a distinguished name in luxury fashion, is renowned for its commitment to elegance and innovation. As part of the Richemont Group, Chloé offers a dynamic environment where creativity and excellence are at the forefront. Employees are encouraged to embody the brand's values of entrepreneurship, togetherness, and positive impact, making it a prestigious and inspiring place to work.
- Lead the team to initiate and develop long-term client relationships.
- Set and monitor CRM targets for the boutique and individual stylists.
- Coordinate contact campaigns and supervise the use of CRM tools.
- Supervise the client database, with a focus on VIC clients.
- Propose activities to exceed client expectations.
- Supervise sales on the floor to enhance business performance and customer service.
- Ensure team engagement with omnichannel services.
- Create and adjust action plans to improve business in line with the maison's strategy.
- Set and monitor retail targets for the boutique and stylists.
- Participate in commercial activities and propose new business ideas.
- Stay informed about the local trading environment and competitors' activities.
- Organize team briefings and maintain high motivation levels.
- Conduct individual performance assessments and implement training programs.
- Lead recruitment and induction of team members.
- Ensure compliance with Richemont policies and standards.
- Manage payroll, expenses, and stock management.
- Implement and enforce security and safety legislation and guidelines.
- Proven experience in luxury retail management.
- Strong leadership and team management skills.
- Proficiency in CRM tools and retail software.
- Excellent communication and interpersonal skills.
- Leadership and team management.
- Client relationship management.
- Strategic planning and performance analysis.
- Sales and customer service excellence.
- Operational management and compliance.
A minimum of 5 years in luxury retail management, with a focus on client relationship development and team leadership.
Bachelor's degree in Business Administration, Retail Management, or a related field.
Competitive salary with performance-based incentives, comprehensive health benefits, and opportunities for professional growth within the Richemont Group.
Chloé fosters a culture of creativity, excellence, and positive impact. The brand values entrepreneurship and togetherness, encouraging employees to innovate and collaborate in a supportive and dynamic environment.


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