Chloé Store Manager

Chloé, a distinguished name in luxury fashion, is renowned for its commitment to elegance and innovation. As part of the Richemont Group, Chloé offers a dynamic environment where creativity and excellence are at the forefront. Employees are encouraged to embody the brand's values of entrepreneurship, togetherness, and positive impact, making it a prestigious and inspiring place to work.

1. Lead the team to initiate and develop long-term client relationships.
2. Set and monitor CRM targets for the boutique and individual stylists.
3. Coordinate contact campaigns and supervise the use of CRM tools.
4. Supervise the client database, with a focus on VIC clients.
5. Propose activities to exceed client expectations.
6. Supervise sales on the floor to enhance business performance and customer service.
7. Ensure team engagement with omnichannel services.
8. Create and adjust action plans to improve business in line with the maison's strategy.
9. Set and monitor retail targets for the boutique and stylists.
10. Participate in commercial activities and propose new business ideas.
11. Stay informed about the local trading environment and competitors' activities.
12. Organize team briefings and maintain high motivation levels.
13. Conduct individual performance assessments and implement training programs.
14. Lead recruitment and induction of team members.
15. Ensure compliance with Richemont policies and standards.
16. Manage payroll, expenses, and stock management.
17. Implement and enforce security and safety legislation and guidelines.

1. Proven experience in luxury retail management.
2. Strong leadership and team management skills.
3. Proficiency in CRM tools and retail software.
4. Excellent communication and interpersonal skills.

1. Leadership and team management.
2. Client relationship management.
3. Strategic planning and performance analysis.
4. Sales and customer service excellence.
5. Operational management and compliance.

A minimum of 5 years in luxury retail management, with a focus on client relationship development and team leadership.

Bachelor's degree in Business Administration, Retail Management, or a related field.

Competitive salary with performance-based incentives, comprehensive health benefits, and opportunities for professional growth within the Richemont Group.

Chloé fosters a culture of creativity, excellence, and positive impact. The brand values entrepreneurship and togetherness, encouraging employees to innovate and collaborate in a supportive and dynamic environment.