Chloé Sales Associate

London • UK

Friday, March 14, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to empowering women through fashion. As part of Richemont, a global leader in luxury goods, Chloé benefits from a rich heritage of craftsmanship and innovation. The brand is celebrated for its dedication to fostering creativity, diversity, and excellence in the luxury fashion industry.

1. Serve as a brand ambassador, welcoming guests into the Chloé family and providing trustworthy advice.
2. Deliver exceptional customer service and cultivate long-term client relationships.
3. Engage in personalized outreach campaigns and utilize clienteling tools to achieve CRM objectives.
4. Capture and maintain detailed client data, focusing on high-value clients.
5. Leverage omnichannel services to enhance sales and meet performance targets.
6. Participate in training and commercial activities to support business goals.
7. Maintain an impeccable store environment and support operational excellence.
8. Inform management of necessary store repairs to uphold a luxurious atmosphere.
9. Adhere to Richemont's policies and standards, ensuring compliance in all operations.

1. Proven experience in luxury retail or a similar customer-facing role.
2. Strong understanding of CRM systems and clienteling practices.
3. Familiarity with omnichannel retail strategies.

1. Exceptional interpersonal and communication skills.
2. Ability to build and maintain client relationships.
3. Proficiency in using CRM software and clienteling tools.
4. Strong organizational skills and attention to detail.

Previous experience in luxury retail or a related field is required, with a focus on client relationship management and sales performance.

Chloé offers a dynamic work environment with opportunities for professional growth and development within the Richemont Group. Employees enjoy a collaborative culture that values diversity and creativity.

Chloé, as part of the Richemont Group, embraces a culture of diversity, empathy, and integrity. The company values freedom, collegiality, and solidarity, fostering an environment where creativity and innovation thrive. Employees are encouraged to be courageous and curious, contributing to a workplace that cares deeply for the world and its people.