Chloé Retail Training Partner

Chloé, a distinguished name in the luxury fashion sector, is renowned for its commitment to elegance and sophistication. As part of the Richemont Group, a global leader in luxury goods, Chloé offers an inspiring work environment that fosters creativity and innovation. The brand is dedicated to nurturing talent and providing opportunities for professional growth within a dynamic and inclusive culture.

1. Collaborate with retail and wholesale partners to ensure the implementation of Chloé's service standards across all boutiques in Taiwan.
2. Develop and execute personalized coaching plans for boutique sales associates to enhance customer experience.
3. Provide comprehensive feedback through observation and communication with boutique managers and sales associates to ensure effective implementation of training and coaching plans.
4. Utilize existing training tools and develop new resources to meet market needs, including brand content, selling techniques, and customer service experiences.
5. Facilitate regular training sessions across the APAC region, focusing on boutique ambassadors.
6. Evaluate the effectiveness of sales techniques, customer service levels, and brand messaging, and formulate action plans accordingly.
7. Coordinate with Mystery Shopping plans and Voice of Client initiatives to assess training needs.
8. Optimize and manage the training budget, ensuring adherence to financial constraints.
9. Work closely with the regional training team to ensure proper launch and follow-up of training initiatives, incorporating necessary localization.

1. Minimum of 5 years of experience as a trainer in the retail, luxury, or hospitality industry, with an advantage in womenswear training.
2. Proven track record in enhancing sales techniques for boutique staff.

1. Strong interpersonal and communication skills with the ability to coach effectively.
2. Fluency in Mandarin and English.
3. Proficiency in MS Office, including Word, Excel, PowerPoint, and Photoshop.

A minimum of 5 years in a training role within the retail, luxury, or hospitality industry.

Chloé offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Chloé fosters a culture of creativity and innovation, encouraging employees to express their individuality while working collaboratively. The brand values diversity and inclusivity, creating a supportive environment where all employees can thrive.