Chloé Retail Operations Manager

Tokyo • Japan

Thursday, September 25, 2025

Chloé, a distinguished luxury maison, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Chloé is committed to fostering an environment of excellence, creativity, and innovation, providing employees with the opportunity to thrive in the luxury fashion industry.

1. Establish and implement effective retail operations flows to enhance boutique performance.
2. Collaborate with Retail Managers and Boutique Managers to monitor adherence to operational flows and gather feedback for improvement.
3. Communicate with headquarters to localize and roll out new operational flows in Japan.
4. Provide support and problem-solving assistance for POS system usage within boutiques.
5. Develop, implement, and monitor a comprehensive and efficient Back of House (BOH) manual.
6. Coordinate with Richemont Japan's IT department for testing new IT features and addressing system issues.
7. Liaise with Richemont Japan's audit department to understand and reinforce audit flows within boutiques.
8. Communicate with Richemont Japan's repair department to establish and follow up on repair and after-sales flows.
9. Ensure dissemination of accounting-related information to boutiques in collaboration with Richemont Japan's accounting department.
10. Oversee customer relations and call center activities.
11. Manage the operations team.
12. Collaborate with Retail Managers and Retail Excellence Team to devise and execute action plans to maximize sales.
13. Work with Business Analyst & Planning Senior Manager to analyze sales and set sales targets for each store.
14. Distribute weekly reports to boutiques for numerical analysis and target setting.
15. Calculate monthly commissions for stylists and report to HR and finance teams.

1. Experience in apparel retail operations (retail, merchandising, logistics).
2. Native-level Japanese language skills and business-level English proficiency.
3. Desire to thrive in a fast-paced environment.
4. Interest in fashion.
5. Proficiency in Excel and general PC skills.

1. Business acumen
2. Ability to energize and motivate staff
3. Resilience
4. Communication skills
5. Proactive and self-driven
6. Problem-solving skills
7. Strategic thinking

Previous experience in apparel retail operations, merchandising, or logistics is required.

Employees benefit from being part of a globally recognized luxury brand, with opportunities for professional growth and development within the Richemont Group.

Chloé fosters a culture of excellence and creativity, encouraging employees to innovate and excel in a dynamic and fast-paced environment. As part of the Richemont Group, the company values collaboration and strategic thinking, providing a supportive and motivating workplace.