Chloé Global Client Director

Paris • France

Thursday, May 15, 2025

Chloé, a distinguished fashion house under the prestigious Richemont Group, is renowned for its commitment to excellence and innovation in the luxury fashion industry. With a global workforce exceeding 1,000 individuals, Chloé's headquarters is strategically located in the vibrant 8th arrondissement of Paris, housing 300 employees from diverse backgrounds. The brand fosters an inclusive and dynamic work environment that encourages creativity, entrepreneurial spirit, and a sense of belonging.

1. Design and implement the vision for client relations and development, ensuring a unique and memorable client experience across all touchpoints.
2. Ensure service excellence in stores and support its implementation across the network.
3. Drive client satisfaction, Net Promoter Score (NPS), retention, new business growth, and profitable turnovers.
4. Develop and maintain client experience mapping, enriching it with diverse client profiles and paths.
5. Coordinate hospitality tools and uniforms, manage the VIC showroom, and create new client experiences.
6. Ensure consistent execution of communications and experiences delivered to clients through various channels.
7. Provide insights on client profiling, share monthly business client trend updates, and monitor client data.
8. Ensure data integrity in CRM systems, manage CRM tools, and ensure compliance with data collection and usage.
9. Design and lead the worldwide VIC program, focusing on acquisition, retention, and client knowledge.
10. Promote a client-centric culture within the organization.

1. Director level experience with the ability to define organizational roles and responsibilities.
2. Experience in building and growing a team of talents and ensuring a proper talent pipeline.
3. Experience in managing managers and leading a department.

1. Entrepreneurial mindset with the ability to take initiative and act decisively.
2. Strong team spirit with the ability to foster collaboration and diversity.
3. Commitment to excellence and delivering results beyond expectations.
4. Creativity in providing new perspectives and solutions.
5. Awareness of social and environmental impact and commitment to positive change.

Proven experience in a director-level role, managing a team and overseeing client relations in a luxury fashion context.

Chloé offers a supportive and inclusive work environment, fostering creativity and excellence. Employees benefit from working in a globally recognized luxury fashion house with opportunities for professional growth and development.

Chloé is committed to fostering a diverse and inclusive workplace culture that values creativity, excellence, and positive impact. The company encourages open dialogue, entrepreneurial spirit, and a sense of belonging among its employees.