Chloé Gaisho Manager

Tokyo • Japan

Friday, September 26, 2025

Chloé, a distinguished brand within the luxury fashion sector, is renowned for its commitment to elegance and sophistication. As part of the Richemont Group, Chloé benefits from the extensive resources and global reach of its parent company, allowing it to offer unparalleled opportunities for career growth and development within the luxury retail industry.

1. Lead and develop the Gaisho business in alignment with Chloé's strategic goals.
2. Sustain and grow a healthy Gaisho customer base to ensure business sustainability and growth.
3. Execute business plans through cross-functional collaboration to maximize Gaisho sales.
4. Organize, direct, and coordinate Gaisho relations activities in collaboration with the CRM team.
5. Manage and execute regular and ad-hoc Gaisho loyalty actions, including customer data handling and vendor management.
6. Coordinate Gaisho activities with other teams and departments, including Boutiques, Retail, Marketing, and PR.
7. Negotiate with department stores to secure optimal space for Gaisho events.
8. Manage projects for new Gaisho customer recruitment in collaboration with department stores.
9. Share information related to Gaisho activities and strategies with boutiques through internal platforms.
10. Analyze results of Gaisho-related events and propose future recommendations.
11. Lead the Gaisho treatment strategy across departments and create customized treatment plans.
12. Guide and train Chloé staff to generate new ideas for Gaisho activities and acquire top clients.
13. Promote Chloé's values in department stores and mentor staff to expand the Gaisho business.
14. Collaborate with Merchandising, Visual Merchandising, and Marketing & Communications to develop appropriate communication channels and environments.

1. Over 2 years of experience in Gaisho activities within the luxury fashion industry.
2. Experience in client-facing roles.
3. Native-level proficiency in Japanese; business-level English is advantageous.
4. Strong analytical skills combined with creative thinking and business acumen.

1. Business acumen
2. Energy and motivation
3. Resilience
4. Proactive and self-driven
5. Strategic thinking
6. Strong persuasion skills
7. Sensitivity to client needs
8. Capacity to manage multiple projects
9. Result-oriented

Candidates must possess over 2 years of experience in Gaisho activities within the luxury fashion industry, with a proven track record in client-facing roles.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the global luxury fashion industry.

Chloé fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. As part of the Richemont Group, employees are encouraged to pursue excellence and are supported in their professional growth within a nurturing environment.