Chloé E-Commerce Operations Specialist

New York • USA

Monday, August 4, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering a diverse and inclusive workplace. Richemont Americas, as part of this global luxury conglomerate, prides itself on embracing a wide array of talents and backgrounds, thereby cultivating a rich tapestry of creativity and innovation. The organization is dedicated to empowering its employees, ensuring that inclusion is at the forefront of its operations, which ultimately drives excellence and community advancement.

1. Oversee daily e-commerce operations in collaboration with the HQ Digital team, ensuring timely and accurate order processing and delivery.
2. Partner with Richemont Logistics, warehouse, and CRC to monitor SLAs and resolve order anomalies or shipping constraints.
3. Manage return logistics, RTV processes, and return stock integration.
4. Track and report on fulfillment KPIs such as delivery lead times, error rates, and return turnaround time.
5. Create operational reports and forecasts to identify and address operational pain points.
6. Support daily CRC operational requests, including shipping delays and prioritization of orders.
7. Manage packaging inventory, including demand forecasting and order submission.
8. Oversee licenses categories such as Kids, Fragrances, and Sunglasses in collaboration with the HQ Digital team.
9. Support e-commerce internalization and Marketplace roadmap.

1. 1-3 years of experience in e-commerce operations or a related role, preferably within luxury or high-end retail environments.
2. Experience with tools such as SAP, Salesforce Commerce Cloud, Google Analytics, and Excel.
3. Proven ability to work effectively in a team, take initiative, and multitask in a fast-paced environment.
4. Strong customer-centric approach with excellent communication and interpersonal skills.
5. Analytical mindset with strong problem-solving abilities.

1. E-commerce operations management
2. Order processing and inventory management
3. Cross-functional collaboration
4. Analytical reporting and forecasting
5. Customer service excellence
6. Problem-solving
7. Communication and interpersonal skills

1-3 years of experience in e-commerce operations or a related operational role, ideally within luxury or high-end retail environments.

Expected salary range: $80k-$95k, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community initiatives with volunteer days off.

Richemont Americas is committed to crafting a future where diversity and inclusion are paramount. The company fosters a dynamic and supportive environment that encourages creativity and innovation, ensuring that each employee feels valued and empowered to contribute to the community.