Chloé Client Engagement Manager

Paris • France

Friday, April 11, 2025

Chloé, a distinguished fashion house under the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury fashion industry. With a global team exceeding 1,000 employees, Chloé's headquarters in the heart of Paris's 8th arrondissement brings together 300 diverse professionals from around the world. The company fosters an open, inclusive, and entrepreneurial work environment that encourages creativity and positive impact.

1. Develop and implement a comprehensive CRM strategy to enhance customer engagement and loyalty.
2. Lead and coordinate the regional CRM Managers community, ensuring alignment with global CRM objectives.
3. Define and execute the global CRM activation plan, focusing on segmentation, marketing pressure, topics, and targeting.
4. Gather and support local CRM/e-CRM requests from regions, assisting in adaptation and implementation.
5. Design new CRM programs aimed at business development and customer retention.
6. Oversee the deployment of a new clienteling application, including launch, feature enhancement, training, and support.
7. Create and implement CRM campaigns according to the annual calendar, ensuring regional execution quality.
8. Manage personalized gifting and attention initiatives, developing new concepts and coordinating with regions.
9. Accelerate the implementation of remote sales strategies.
10. Organize international VIP client events during Paris Fashion Week, coordinating physical and remote experiences.
11. Collaborate with the events team to develop new client experiences and host VIPs at showrooms or archive visits.
12. Serve as the key contact for regional CRM Managers, providing daily support and conducting monthly CRM meetings.
13. Support regions in improving CRM KPIs.

1. 7 to 10 years of experience in CRM, preferably within the fashion and luxury industry.
2. Fluency in English.

1. Autonomy and proactivity with excellent interpersonal skills.
2. Strong project management methodology.

7 to 10 years in CRM, ideally in the fashion and luxury sector.

Chloé offers a dynamic and inclusive work environment with opportunities for professional growth and development.

Chloé promotes a culture of diversity, inclusion, and creativity, encouraging employees to take initiative and act with passion and determination. The company values teamwork, excellence, and positive societal and environmental impact.