Chloé Client Engagement Assistant Intern

Paris • France

Friday, March 7, 2025

Chloé, a distinguished fashion house under the Richemont Group, employs over 1,000 individuals globally. With its headquarters nestled in the vibrant 8th arrondissement of Paris, Chloé brings together 300 employees from diverse backgrounds and experiences. The company fosters a hybrid work environment that promotes open dialogue, a sense of belonging, entrepreneurial spirit, creativity, excellence, and positive impact. Chloé is committed to diversity and inclusion, supporting and inspiring each individual within the workplace.

1. Contribute to the development of customer knowledge within the company by preparing insightful analyses for all departments.
2. Conduct monthly analysis of customer trends across regions and product categories.
3. Perform monthly analysis of the 'Voice of Customer,' tracking Net Promoter Score by channel and region, selecting top customer feedback, and monitoring results and closure processes.
4. Disseminate qualitative customer feedback post-fashion shows.
5. Design and produce direct communication content with clients in collaboration with the communication team.
6. Ensure content alignment with the client engagement calendar.
7. Coordinate translations with partners and manage asset collection and distribution.
8. Support the CRM Project Manager in implementing Chloé Newsletters and clienteling campaigns on Salesforce Marketing Cloud.
9. Share best practices in client engagement worldwide and conduct competitive analysis on engagement strategies.

1. Currently pursuing a Master's degree in Marketing or Communication from a university or business school.
2. Ideally, previous experience in retail.
3. Interest and curiosity in customer-related topics.

1. Strong project management and coordination skills.
2. Excellent analytical skills.
3. Proficiency in Excel and PowerPoint.
4. Fluency in English and French.
5. Attention to detail and creativity.
6. Exceptional written communication skills.
7. Ability to work collaboratively across teams.

Previous experience in retail is ideal but not mandatory.

Master's degree in Marketing or Communication (in progress).

Opportunity to work in a leading luxury fashion house with a diverse and inclusive environment.

Chloé's workplace culture emphasizes entrepreneurial spirit, teamwork, excellence, creativity, and positive impact. Employees are encouraged to take initiative, collaborate effectively, and pursue excellence in all endeavors. The company values diversity in both people and ideas, fostering an environment where creativity flourishes and positive societal impact is prioritized.