Chloé Boutique Operations Associate

New York City • USA

Tuesday, September 30, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As part of Richemont Americas, Chloé embraces diversity and inclusion, fostering a dynamic community where creativity and knowledge thrive. The brand is dedicated to reflecting the ever-evolving world, celebrating the rich diversity of its employees and clients.

1. Maintain permanent accuracy of stock in the store and organize weekly/monthly cycle counts.
2. Ensure efficient organization of stockroom and on-the-floor stocks, maintaining impeccable conditions throughout the day.
3. Receive deliveries from the central warehouse, ensuring proper control upon reception.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing important operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Share inventory results, consignment issues, and other topics with the finance team.
9. Communicate with other stores on best practices and encountered issues.
10. Translate the Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
11. Manage and follow up on all shipping documents and VAT documents.
12. Support the manager in formalizing and updating the operating procedures of the boutique.
13. Provide administrative support in booking couriers, deliveries, and transfers.
14. Complete store supply orders.
15. Support the manager to ensure perfect compliance with Richemont processes.

1. Previous experience in retail sales, preferably in jewelry or high-end luxury product sales.
2. Strong understanding of customer service needs and customer priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.

1. Stock management and inventory control
2. Customer service excellence
3. Interpersonal and communication skills
4. Attention to detail
5. Multitasking abilities

Previous experience in retail sales, particularly in the luxury sector, is preferred.

Expected hourly range: $25-$30. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including health, dental, drug, and vision programs, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, access to an employee assistance program, and volunteer days off.

Richemont Americas is committed to fostering an inclusive and diverse workplace where creativity and knowledge are celebrated. The company values employee wellbeing, offering a supportive environment that encourages work-life balance and community engagement.