Chloé Boutique Operations Associate

Chloé, a distinguished brand within the Richemont Group, is renowned for its commitment to fostering an inclusive and diverse workplace. Richemont Americas, as part of this global luxury conglomerate, is dedicated to reflecting the dynamic world through its diverse talent pool. The company values creativity and knowledge, which are nurtured in an environment that celebrates diversity and inclusion, driving excellence and innovation.

1. Ensure permanent accuracy of stock in store and organize weekly/monthly cycle counts.
2. Efficiently organize stockroom and on-the-floor stocks, maintaining an impeccable state at all times.
3. Ensure proper reception of deliveries from the central warehouse and verify upon receipt.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing important operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Share inventory results, consignment issues, and other topics with the finance team.
9. Communicate with other stores on best practices and encountered issues.
10. Translate Chloé's attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
11. Manage and follow up on all shipping documents and VAT documents.
12. Support the manager in formalizing and updating boutique operating procedures (stocks, cash desk, security).
13. Provide administrative support in booking couriers, deliveries, and transfers.
14. Complete store supply orders.
15. Support the manager to ensure compliance with Richemont processes.

1. Previous experience in retail sales, preferably in jewelry or high-end luxury products.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.

1. Excellent interpersonal and communication skills.
2. Proficient computer skills.
3. Strong attention to detail.
4. Ability to handle multiple tasks simultaneously.

Previous experience in retail sales, particularly in luxury or high-end products, is preferred.

Expected hourly range: $21-$25, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days off.

Richemont Americas is committed to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company supports employee well-being and encourages a healthy work-life balance, promoting initiatives that drive positive change in local communities.