Chloé Boutique Manager

Toronto • Canada

Tuesday, July 8, 2025

Chloé, a prestigious brand under the Richemont Group, is renowned for its commitment to fostering an inclusive and dynamic work environment. Richemont, a global leader in luxury goods, prides itself on embracing diversity and nurturing creativity, thereby advancing a community that reflects the ever-evolving world. As part of this esteemed conglomerate, Chloé offers a unique opportunity to be part of a brand that values excellence and innovation.

1. Lead the team to establish and nurture long-term client relationships.
2. Set and monitor CRM targets for the boutique and individual stylists, implementing strategies to achieve them.
3. Coordinate contact campaigns and oversee the use of CRM tools.
4. Supervise the client database, with a focus on VIC clients.
5. Propose activities to exceed client expectations.
6. Lead and supervise sales on the floor to enhance business performance and customer service.
7. Ensure full engagement with omnichannel services offered by the Maison.
8. Develop and implement action plans to improve business in line with Maison strategy.
9. Participate in commercial activities and propose new ideas to enhance business.
10. Stay informed about local trading environment and competitor activities.
11. Organize team briefings to maintain high motivation levels.
12. Conduct individual performance assessments and identify training needs.
13. Lead recruitment and induction of team members, ensuring coordination with HR.
14. Maintain an impeccable boutique environment and liaise with operations for improvements.
15. Manage payroll, expenses, and stock management.
16. Ensure compliance with Richemont policies and standards.

1. At least 5 years of retail management experience with a focus on concession business management.
2. Minimum 10 years of experience in luxury retail.
3. Operationally strong with the ability to translate strategies into operational plans.
4. Strong entrepreneurial spirit and leadership skills.
5. Excellent communication and networking skills.
6. Ability to lead, coach, and develop team members from diverse backgrounds.
7. Strong analytical skills to interpret selling reports and identify business trends.
8. Commitment to client satisfaction and luxury experience.

1. Leadership and team management
2. Client relationship management
3. Strategic planning and execution
4. Sales and business development
5. Communication and interpersonal skills
6. Analytical and problem-solving abilities
7. Operational management
8. Compliance and policy adherence

A minimum of 10 years in luxury retail, with at least 5 years in a management role focusing on concession business management.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community initiatives with volunteer days off.

Chloé, as part of the Richemont Group, fosters a culture of inclusivity, creativity, and excellence. The brand values diversity and encourages a spirit of entrepreneurship, togetherness, and positive impact. Employees are part of a community that is celebrated for its rich diversity and commitment to crafting the future.