Chloé Boutique Manager

London • UK

Tuesday, June 17, 2025

Chloé, a prestigious luxury fashion brand under the Richemont Group, is renowned for its commitment to excellence, creativity, and positive impact. As part of Richemont, a global leader in luxury goods, Chloé offers a dynamic and supportive environment for career growth and personal development.

1. Lead the boutique team in developing long-term client relationships and ensuring a personalized customer experience.
2. Set and monitor CRM targets, implement action plans, and manage the client database to cultivate relationships with Very Important Clients (VICs).
3. Drive sales performance and customer service by leading by example on the sales floor and engaging with omnichannel services.
4. Create and implement strategic action plans aligned with Maison strategy, and set retail targets for the boutique and individual stylists.
5. Conduct team briefings, performance assessments, and coaching to maintain high motivation and identify training needs.
6. Lead recruitment and induction processes in coordination with HR, ensuring a positive team spirit and adherence to Chloé's core values.
7. Maintain boutique environment standards, manage payroll, expenses, and stock, and ensure compliance with Richemont policies.

1. Proven experience in luxury retail management.
2. Strong leadership and team management capabilities.
3. Excellent client relationship management skills.

1. Deep understanding of omnichannel retail strategies.
2. Exceptional communication and interpersonal skills.
3. Strong organizational and operational skills.

Proven experience in luxury retail management is required.

As part of the Richemont family, employees benefit from internal development opportunities, mobility, and various professional growth prospects.

Chloé fosters a culture of entrepreneurship, togetherness, and excellence, encouraging creativity and positive impact. The brand values internal development and offers a supportive environment for personal and professional growth.