Chloé Assistant Boutique Director

New York City • USA

Thursday, September 11, 2025

Chloé, a distinguished brand within the Richemont Group, is renowned for its commitment to fostering an inclusive and diverse workplace. Richemont Americas, the parent company, prides itself on embracing a multitude of backgrounds and experiences, cultivating a vibrant community where diversity is celebrated and creativity is nurtured. This ethos is central to delivering excellence and advancing the unique community that is Richemont Americas.

1. Organize and conduct energizing team briefings to maintain high motivation levels.
2. Ensure all team members possess excellent product knowledge and implement necessary product and commercial training.
3. Shadow sales on the floor to coach the team and identify individual training needs.
4. Support recruitment and induction of new team members.
5. Lead by example, fostering a positive team spirit and embodying Chloé's values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
6. Supervise boutique operations to maintain an impeccable environment and ensure team grooming standards.
7. Proactively liaise with team and management to suggest operational improvements.
8. Ensure implementation of all store management and sustainability guidelines.
9. Supervise stock management tasks and ensure compliance with Richemont policies and standards.
10. Support the team in developing long-term client relationships and monitor CRM targets.
11. Lead by example in sales to enhance business performance and customer service.
12. Engage the team with omnichannel services and provide feedback to the Boutique Director.
13. Assist in analyzing sales figures and co-create action plans to improve business.
14. Motivate the team to reach boutique and individual targets.
15. Participate in commercial activities and propose new business improvement ideas.
16. Stay informed about the local trading environment and competitors’ activities.

1. Proven leadership abilities in a retail environment.
2. Strong understanding of luxury fashion and clienteling.
3. Ability to analyze sales data and develop strategic action plans.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in CRM systems and stock management.
4. Ability to motivate and lead a team effectively.

A minimum of 3-5 years of experience in a supervisory role within the luxury retail sector is required.

Bachelor's degree in Business, Fashion Management, or a related field is preferred.

The expected salary range is $85,000 - $95,000, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision coverage, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Chloé, as part of the Richemont Group, champions a culture of inclusivity and diversity, where creativity and innovation are at the forefront. The company values work-life balance and encourages employees to engage in community initiatives, fostering a supportive and dynamic workplace environment.