Cheval Blanc Senior Butler

Cheval Blanc, a distinguished member of the LVMH group, is renowned for delivering a unique, personalized, and contemporary luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. The brand is committed to nurturing talent and fostering an environment where employees can excel and innovate.

1. Ensure the delivery of the Cheval Blanc signature guest experience in suites, making each stay memorable.
2. Coordinate with butlers to enhance guest stays and respond to their requests in collaboration with the housekeeping and Carte Blanche services.
3. Participate in the preparation of guest stays with the Reservations team.
4. Implement special guest requests for their rooms, made prior to arrival.
5. Propose personalized welcome experiences based on the guest's VIP status.
6. Coordinate the preparation of gifts, welcome notes, and F&B and spa amenities.
7. Manage the floral arrangements and wardrobe services for assigned apartments.
8. Oversee the shoe polishing service and valet service for guest laundry and tailoring requests.
9. Refresh VIP F&B amenities throughout the stay and ensure room functionality.
10. Advise and organize guest stays in collaboration with all hotel services.
11. Anticipate guest needs and provide sincere and targeted assistance and advice.
12. Collect guest preferences to update the CARDEX system.
13. Supervise the butler team operations, including conducting briefings and verifying team knowledge.
14. Assist the Butler Service Manager in task execution and schedule adherence.
15. Participate in recruiting new team members and conducting development interviews.
16. Welcome and train new butlers and organize daily butler tasks.

1. Hotel experience required
2. Fluency in English and French
3. Proficiency in a third language is appreciated

1. Excellent interpersonal skills
2. Strong customer service orientation
3. Empathy and anticipation skills
4. Attention to detail and organizational skills
5. Flexibility and adaptability
6. Team spirit

Minimum 3 years of experience in a similar role within the hospitality industry.

The role offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% transportation reimbursement, laundered uniforms, and meals provided by Cheval Blanc Paris' staff restaurant. Opportunities for internal mobility within Cheval Blanc or LVMH are available after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its talents, offering an environment where employees can thrive and reveal their unique skills. The Maison values its Ambassadors and provides a supportive and enriching workplace culture.