Cheval Blanc Senior Butler

Mahé • Seychelles

Tuesday, January 20, 2026

Cheval Blanc is a distinguished name in the luxury hospitality sector, renowned for its exquisite service and unparalleled guest experiences. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Cheval Blanc Seychelles epitomizes the brand's commitment to elegance and sophistication, offering a serene retreat in one of the world's most breathtaking locales.

1. Provide courteous, professional, and efficient service at all times, adhering to Cheval Blanc standards.
2. Maintain a well-groomed appearance while on duty at the Maison.
3. Participate in daily departmental briefings and report for duty promptly.
4. Possess comprehensive knowledge of company philosophy, core values, and Maison facilities.
5. Have thorough knowledge of the local area and attractions to provide guests with requested information.
6. Support Front Office Management with daily briefings, monthly meetings, guest transfers, and villa checks.
7. Attend to guest needs, ensuring full satisfaction and exceeding expectations.
8. Complete daily reports and logbooks for the assigned section, submitting them to the Guest Services Manager.
9. Maintain and update the guest agenda daily.
10. Display villa assignments on the Majordome Briefing Room whiteboard, noting arrivals and departures.
11. Welcome guests at their villa and provide orientation according to Cheval Blanc standards.
12. Pay special attention to villas occupied by families, respecting cultural preferences.
13. Offer services such as unpacking and packing luggage.
14. Report glitches 24/7 to Front Office Management along with service recovery for affected guests.
15. Assist with guest laundry in coordination with the housekeeping department.
16. Arrange amenities for guest arrivals and during their stay in line with Cheval Blanc standards.
17. Coordinate guest check-out with the Alchemist in their villa.
18. Provide the final invoice to guests one day before departure along with a departure gift and General Manager card.
19. Ensure birthday/anniversary gifts are presented along with a General Manager card for all guest celebrations.
20. Perform villa check-in and check-out procedures.
21. Handle late charges following established procedures.
22. Complete internal communication forms within 24 hours of guest arrival.
23. Stay informed about promotions, menu changes, in-house guest activities, daily house counts, expected arrivals, departures, and daily operations.
24. Be knowledgeable about accommodation features, including layout, room type, décor, facilities, and equipment.
25. Greet and welcome guests graciously and politely, engaging in natural and spontaneous conversations.
26. Anticipate and promptly respond to guest expectations and acknowledge all guests.
27. Assist with updating the guest history in the system and monitor stock inventory.
28. Be well-versed in Maison safety, emergency, and security procedures.
29. Strive to exceed guest satisfaction and LQA (Leading Quality Assurance) results.
30. Maintain strict confidentiality regarding the Maison's past, current, and future guests.

1. Certificate in Hospitality/Tourism Management or hotel school graduate
2. Fluency in English, French, and Russian
3. Minimum 3 years of work experience in a luxury resort/hotel setting in a similar role

1. Strong communication, presentation, and interpersonal skills
2. Excellent organizational skills
3. Ability to respond to different situations with flexibility in a fast-paced environment
4. Ability to work independently and as part of a team
5. Proactive, reliable, and flexible
6. Friendly, polite, and open-minded
7. Keen eye for detail and highly service-oriented

Minimum 3 years of work experience in a luxury resort/hotel setting in a similar role.

Certificate in Hospitality/Tourism Management or hotel school graduate

Service charge, accommodation provided for expatriates, meal coverage at the staff restaurant, uniforms provided and laundered.

Cheval Blanc Seychelles fosters a culture of genuine hospitality, where creativity and passion for luxury services are highly valued. The team is committed to excellence while maintaining the brand's distinguished standards, creating bespoke experiences for each guest.