Cheval Blanc Receptionist (Rotating / Front Office)

Cheval Blanc is the luxury hospitality division within the LVMH portfolio, operating a portfolio of exclusive hotels and villas that deliver highly personalized service and curated guest experiences. As an employer, the maison is known for uncompromising standards, meticulous attention to detail and a strong emphasis on staff development within a cosmopolitan, service-oriented environment.

1. Monitor daily arrivals and departures and maintain accurate occupancy and booking schedules.
2. Process reservations received by telephone and email, ensuring responses within 24 hours.
3. Prepare arrival documentation (registration cards, group folders) and ready rooms for guest check-in.
4. Execute check-in and check-out procedures in accordance with Hotel Pitrizza standards, including billing and room release.
5. Manage credit guarantee procedures (credit card authorizations, deposits) and enforce guest-safe protocols.
6. Provide five‑star guest service and local information, resolving inquiries and guest requests promptly.
7. Complete all administrative duties specified in the daily shift checklist.
8. Work both day and night shifts as required by operational needs and participate cooperatively in the front office team.

1. Previous front office experience in a hotel environment.
2. Valid EU passport or work permit permitting employment in Italy.
3. Excellent verbal communication skills and a flexible, service-oriented attitude.
4. Strong team spirit, curiosity and a demonstrable desire to learn and progress within luxury hospitality.
5. Ability to follow established procedures for billing, credit authorization and guest safety.

1. Front Office operations
2. Guest check-in/check-out
3. Reservation management
4. Credit card authorisation and deposit handling
5. Guest billing and room release
6. Administrative shift checklist execution
7. Five‑star guest relations
8. Shift flexibility (day and night)

Entry-level (Beginner) with previous Front Office experience preferred; candidates must demonstrate practical exposure to hotel check-in/check-out routines and guest service in a high‑end hospitality setting.

High school diploma or equivalent; vocational diploma in hospitality/tourism or formal hotel training preferred.

Cheval Blanc cultivates a discreet, service‑driven workplace where artisanship and personal attention to guests are paramount. Teams operate collaboratively under rigorous quality standards, serving an international and discerning clientele in a refined, seasonal setting.