Cheval Blanc Receptionist

Paris • France

Thursday, August 21, 2025

Cheval Blanc, part of the esteemed LVMH group, is renowned for offering a unique, personalized, and contemporary luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its presence to prestigious locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent and providing opportunities for personal and professional growth within a stimulating and supportive environment.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request, presenting and selling hotel services including accommodations, dining, spa, and excursions.
3. Anticipate guest needs, providing informed and sincere assistance in collaboration with relevant departments.
4. Ensure the quality of services provided to guests, maintaining confidentiality and discretion.
5. Conduct apartment and hotel tours, perform guest wake-up calls, and manage check-in and check-out processes.
6. Prepare arrivals and organize departures, handle billing and payments, and maintain accurate records.
7. Manage guest files, reservations, and communications, ensuring seamless internal service coordination.
8. Oversee the delivery of newspapers, messages, and packages to guest rooms.
9. Respond to phone inquiries courteously and manage the hotel's standard and email communications.
10. Ensure the security and comfort of guests, reporting any safety concerns to management.

1. Diploma in hospitality or related field (e.g., BTS in hospitality management, CAP in hotel services).
2. Knowledge of luxury hospitality sector.
3. Strong general knowledge and familiarity with Paris and its region.

1. Excellent verbal and written communication skills.
2. Strong interpersonal skills and representational ability.
3. Exceptional customer service orientation, courtesy, and tact.
4. Attention to detail, organizational skills, and ability to prioritize tasks.
5. Analytical and problem-solving skills.
6. Ability to work collaboratively in a team environment.
7. Flexibility, adaptability, and a passion for hospitality.
8. Discretion and practical problem-solving abilities.
9. Proficiency in English and French; additional languages such as Arabic, Russian, Chinese, or Portuguese are advantageous.

Minimum of 3 years of experience in reception, concierge, or reservations roles.

Diploma in hospitality or related field.

The position offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, various internal training opportunities, and more. Additional benefits include a secure bicycle and scooter parking, an Uber business account for late-night commutes, 90% transportation reimbursement, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc Paris is dedicated to revealing the potential of its talents, fostering an environment where individuals can thrive and excel. The company values ambition, creativity, and a commitment to excellence, offering a supportive and dynamic workplace where employees are encouraged to develop their skills and pursue career advancement opportunities.