Cheval Blanc Operations Internship

LVMH Hotel Management, a division of the esteemed LVMH Group, is dedicated to the development and management of luxury hotel brands Cheval Blanc and White 1921. Based in Paris, the team of 45 specialists from the luxury and hospitality sectors is committed to crafting exclusive and personalized experiences for guests, embodying the values of craftsmanship, creativity, confidentiality, and the art of hospitality.

1. Implement and adapt management tools for newly opening properties.
2. Support Department Directors and General Management in creating processes, tools, and analyses.
3. Create guest-facing documents related to the customer journey (e.g., client correspondence, waivers, nature guides, activity portfolios, room directories).
4. Participate in the configuration and reporting of operational tools (e.g., Seven Rooms, Concierge Organizer, Opera, Knowcross).
5. Engage in various projects related to the customer experience (e.g., sourcing Operating Supplies & Equipment, renovation projects, innovations in the customer journey).
6. Conduct follow-up, analysis, and periodic reporting of quality KPIs (e.g., mystery visit reports by external audit Leading Quality Assurance, NPS, Guest Satisfaction).
7. Ensure follow-up and improvement of the customer experience portfolio.
8. Provide occasional support in responding to customer comments (e-reputation and surveys).

1. Currently enrolled in a Master 2 program specializing in hotel management or equivalent university course.
2. Previous experience in Accommodation departments (Front Office, Guest Relations) is highly appreciated.

1. Excellent command of English (C1 level) and French.
2. Proficiency in Microsoft Office, particularly Excel (pivot tables).
3. Attention to detail, analytical mindset, strong writing skills, autonomy, and proactivity.
4. Excellent time management and organizational skills.
5. Team spirit and a passionate character are desired.

Beginner-level experience, ideally with exposure to accommodation departments such as Front Office or Guest Relations.

Currently pursuing a Master 2 in hotel management or equivalent.

Transportation subscription covered up to 75%, meal vouchers valued at €10 per working day with 50% employer contribution, one day of remote work per week, access to an internal gym at a preferential rate, and complimentary electric bicycles.

The workplace culture at LVMH Hotel Management is rooted in luxury and hospitality excellence, fostering an environment where creativity, precision, and personalized service are paramount. The team is driven by a passion for delivering unparalleled guest experiences, supported by a collaborative and innovative atmosphere.