Cheval Blanc Night Supervisor

Paris • France

Monday, September 8, 2025

Cheval Blanc Paris is a prestigious establishment under the umbrella of LVMH, a global leader in luxury. Known for its exceptional hospitality and commitment to excellence, Cheval Blanc Paris offers unparalleled service and a unique experience to its guests. As part of LVMH, employees benefit from the resources and prestige of a world-renowned luxury conglomerate.

1. Coordinate and oversee night operations of the hotel, ensuring compliance with Cheval Blanc Paris procedures.
2. Welcome and manage the arrival and departure of guests during night hours.
3. Conduct regular patrols of the hotel premises and report any non-conformities.
4. Maintain excellent relations with guests, ensuring confidentiality and discretion.
5. Anticipate guest needs and respond promptly to ensure optimal satisfaction.
6. Supervise all hotel activities and manage late arrivals, early departures, and unexpected check-outs.
7. Handle reservations and follow up on files during the closure of the Reservations department.
8. Oversee billing and payment processes, ensuring accuracy before closing.
9. Prepare necessary reports and organize next-day arrivals in collaboration with hotel departments.
10. Address guest complaints with empathy, following Cheval Blanc Paris procedures.
11. Ensure the safety and comfort of guests in collaboration with the night security team.
12. Maintain a clear and accessible hotel entrance, adhering to safety and hygiene standards.
13. Communicate effectively within the service and ensure smooth information flow.
14. Uphold legal regulations and hotel procedures within the service.
15. Inform management of any unusual situations regarding safety or potential accidents.

1. Higher education in Hospitality Management.
2. In-depth knowledge of the luxury hospitality sector.

1. Autonomous with proven team management and leadership skills.
2. Excellent verbal and written communication skills.
3. Strong interpersonal skills with a high potential for representation.
4. Customer service orientation, discretion, and courtesy.
5. Rigorous, precise, and organized with strong analytical and synthesis abilities.
6. Time management and prioritization skills in a hospitality setting.
7. Proactive with the ability to anticipate needs and take initiative.
8. Flexible and adaptable with a passion for hospitality.
9. Desire to learn and progress in the hospitality industry.
10. Advanced management skills (billing control, payment processing, reconciliations, etc.).
11. Sales and communication proficiency.
12. Proficiency in Microsoft Office, Opera, ideally Concierge Organizer and Know Cross.
13. Fluent in English (written and spoken), with proficiency in a third language (Arabic, Russian, Mandarin, Portuguese) appreciated.

A minimum of 3 years in a similar role within a 5-star or luxury hotel environment.

Higher education in Hospitality Management.

Employees enjoy the prestige of working within a renowned luxury hotel and the resources of the LVMH group, including opportunities for professional growth and development.

Cheval Blanc Paris fosters a culture of excellence, where attention to detail and a passion for luxury hospitality are paramount. The team is dedicated to providing an exceptional guest experience, with a focus on innovation and continuous improvement.