Cheval Blanc Night Manager

Cheval Blanc, part of the esteemed LVMH group, is a prestigious name in the luxury hospitality sector, known for delivering unparalleled service and exquisite experiences. As an employer, Cheval Blanc offers a dynamic and sophisticated work environment where innovation and excellence are at the forefront.

1. Oversee the efficient, compliant, and profitable operation of the hotel during the night shift.
2. Optimize room revenue and occupancy through effective last-minute rate, availability, and inventory control.
3. Act as the management representative at night and the primary guest contact, ensuring prompt and discreet resolution of issues and unforeseen situations.
4. Lead and supervise the night Front Office colleagues, clearly defining tasks, ensuring logical workflows, and maintaining operational continuity.
5. Coordinate with Security and the Emergency Response Team during incidents or emergencies, ensuring full compliance with Safety standards and regulations.
6. Ensure all night operations adhere to company policies, Legendary Quality Standards, and hotel procedures.
7. Accurately and promptly compile, document, and report all incidents, damages, and hazardous conditions.
8. Maintain exceptional standards of personal hygiene, grooming, and professional conduct among night staff.
9. Support all hotel departments operational during the night, assisting with daily operations and events as needed.
10. Manage all guest feedback, complaints, and service recovery issues with professionalism, empathy, and discretion.
11. Foster strong communication and collaboration between departments to ensure seamless night operations.
12. Ensure a complete and accurate handover to the incoming Duty Manager, safeguarding service quality, safety, and operational consistency.
13. Handle all reservation calls and walk-in bookings during the night shift.
14. Perform the daily night audit on Opera, including the night run and all related system functions.
15. Conduct the initial accounting entry, including reconciliation of credit card receipts, payments made, cash receipts, and foreign currency.
16. Manage end-of-month financial closing activities on Opera in coordination with the Finance department.
17. Ensure all night audit and financial control procedures are completed accurately and on time.
18. Coordinate daily inspections of vacant rooms in collaboration with Finance and Security.
19. Perform any other reasonable task assigned by the Front Office Manager or Hotel Management.

1. Minimum 5 years of experience in a similar role within the luxury hospitality industry.

1. Exceptional leadership and supervisory skills.
2. Strong communication and interpersonal abilities.
3. Proficiency in Opera PMS and night audit procedures.
4. Excellent problem-solving and decision-making capabilities.
5. High level of professionalism and discretion.

Minimum 5 years of experience in a similar role within the luxury hospitality industry.

Cheval Blanc offers a comprehensive benefits package, including opportunities for professional growth and development, access to exclusive training programs, and a vibrant work environment in a prestigious luxury setting.

Cheval Blanc fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to bring their unique talents to the table, contributing to a workplace that values diversity, creativity, and a commitment to delivering exceptional guest experiences.