Cheval Blanc Guest Services Ambassador

Paris • France

Thursday, August 21, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the quintessence of luxury hospitality by offering a unique, personalized, and modern experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. Cheval Blanc is committed to nurturing talent and fostering an environment where individuals can excel and innovate.

1. Provide exceptional telephone and email reception in accordance with hotel quality standards and procedures.
2. Receive, process, and/or transfer all incoming calls and emails to the designated address.
3. Manage reservation requests for restaurants and the spa, offering tailored responses and redirecting as necessary.
4. Process and record all restaurant and spa reservations in dedicated software while adhering to hotel standards.
5. Inform guests of reservation and cancellation policies.
6. Optimize the occupancy of sales points and the spa based on period and capacity.
7. Provide information to guests and ensure redirection of calls and emails to the appropriate departments.
8. Maintain excellent relations with guests, ensuring confidentiality and discretion.
9. Anticipate guest needs and respond to inquiries to ensure optimal satisfaction.
10. Collect necessary client data for identifying regular clients or creating comprehensive profiles in reservation software.
11. Foster client loyalty and promote hotel services and the Cheval Blanc Collection.
12. Handle guest complaints and grievances with care, following hotel procedures.
13. Ensure the dissemination of client-related information and instructions to all teams.
14. Report any 'abnormal' situations concerning client or colleague safety to management.

1. Diploma in Hospitality Management or related field.
2. Knowledge of the luxury hospitality sector.
3. General cultural knowledge and familiarity with Paris and its region.

1. Proficiency in oral and written communication.
2. Excellent interpersonal skills.
3. Strong customer service orientation, courtesy, and tact.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis abilities.
6. Time management and prioritization skills in a hospitality setting.
7. Empathy, anticipation, initiative, and teamwork capabilities.
8. Flexibility, adaptability, and a passion for hospitality.
9. Discretion, practicality, and a desire to learn and progress in hospitality roles.

Initial experience in reservations or reception is required.

Bachelor's degree in Hospitality Management or equivalent.

The role offers a stimulating environment, a 13th-month salary after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, a company Uber account for late-night commutes, 90% reimbursement of transport passes, meals provided by the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its talents, offering them the keys to personal and professional fulfillment. The brand values ambition, innovation, and the desire to exceed expectations, providing a nurturing environment where every team member is encouraged to shine.