Cheval Blanc Front Office Manager

Cheval Blanc St-Tropez, a distinguished establishment under the esteemed LVMH Moët Hennessy Louis Vuitton umbrella, is renowned for its unparalleled service and luxurious ambiance. Nestled amidst ancient pine trees, this prestigious property offers a serene retreat overlooking the Gulf of Saint-Tropez. With accolades from Condé Nast Traveller and DUCO, the hotel boasts 31 rooms and suites, alongside two villas, all redesigned by Jean-Michel Wilmotte. The Michelin-starred restaurant, La Vague d'Or, led by Chef Arnaud Donckele, further exemplifies the property's commitment to excellence.

1. Welcome and inform guests with elegance and precision, highlighting the hotel's services such as restaurants, spa, and beach experiences.
2. Supervise the daily organization of the reception team, distribute tasks, and ensure rigorous task follow-up.
3. Lead and support the reception ambassadors, fostering their development and ensuring adherence to Cheval Blanc and LQA standards.
4. Participate in the creation of schedules and service sheets, optimize resources, and ensure operational efficiency.
5. Address and resolve guest complaints in coordination with department heads, ensuring swift and effective corrective actions.
6. Propose new processes, services, and initiatives to enhance guest experience and team performance.
7. Lead the reception team by embodying the values of the Maison: rigor, kindness, attention, and professionalism.
8. Motivate and develop talents, fostering team cohesion and ambassador engagement.
9. Evaluate individual and collective performances, provide constructive feedback, and implement improvement plans.
10. Participate in the recruitment, integration, and support of new team members.
11. Perform administrative tasks according to SOPs: schedules, requisitions, inventories, and updating internal procedures.
12. Create reports and tracking tables to optimize team organization and performance monitoring.
13. Maintain compliance and accuracy of information in management systems.

1. Proven experience in a similar role for at least 3 years.
2. Higher education degree (BAC +4/5) in Hotel Management or Business Administration.

1. Fluency in English and French (written and spoken).
2. Proficiency in a third language is appreciated (Arabic, Russian, Chinese, Portuguese).
3. Mastery of Microsoft Office Suite.
4. Knowledge of Opera Cloud and 7Rooms is appreciated.
5. Familiarity with Leading Quality Assurance standards is appreciated.

Minimum 5 years

Higher education degree (BAC +4/5) in Hotel Management or Business Administration.

Housing allowance of €450 gross, performance-based bonus (conditions apply).

Meals provided during working hours, transportation costs covered (conditions apply), advantageous health insurance, passionate teams, emphasis on internal mobility.

Cheval Blanc St-Tropez fosters a culture of excellence, discretion, and passion, with a commitment to providing unforgettable experiences for its guests. The team is driven by a shared philosophy of audacious service and meticulous attention to detail, ensuring a harmonious and engaging work environment.