Cheval Blanc Front Office Ambassador

Cheval Blanc Randheli, part of the prestigious LVMH group, is a beacon of luxury and sustainability nestled in the untouched beauty of the Noonu Atoll, Maldives. This exclusive resort, with its 46 meticulously designed villas, offers guests an unparalleled experience of elegance and tranquility, complemented by world-class dining and wellness facilities.

1. Serve as the primary point of contact for guests, embodying the CB Attitude and Core Values.
2. Operate the switchboard and PBX systems with precision and discretion.
3. Ensure all calls are answered within three rings and routed accurately.
4. Connect guests to their desired villas, Majordomes, Ambassadeurs, or departments seamlessly.
5. Manage guest enquiries and emergency calls with composure and accuracy.
6. Support various departments as needed to enhance guest satisfaction.

1. Hotel school graduate or similar qualification.
2. Minimum 2 years of experience as a Telephone Operator in a luxury or ultra-luxury hotel or resort.

1. Excellent verbal and written communication skills in English.
2. Proficiency in Opera and Microsoft Office applications.
3. Strong understanding of luxury service standards.
4. Ability to manage high call volumes with accuracy and discretion.
5. Awareness of safety, emergency, and security procedures.
6. Elegance, courtesy, and composure in all interactions.

Minimum 2 years of experience as a Telephone Operator within a luxury or ultra-luxury hotel or resort.

Hotel school graduate or similar qualification.

A generous financial package.

Board and lodging provided on-site, work attire provided and laundered, access to an on-site clinic with a doctor and nurse, health insurance, and access to facilities including a dedicated beach, bar, gym, self-service laundry, and multi-purpose sports court.

Cheval Blanc Randheli fosters a culture of elegance, precision, and attentiveness, ensuring that each team member contributes to an atmosphere of luxury and excellence. The resort is committed to providing an immersive and joyful experience for both guests and employees, promoting a strong sense of community and teamwork.