Cheval Blanc Front Desk Supervisor

Paris • France

Thursday, November 20, 2025

Cheval Blanc, a distinguished member of the LVMH group, is renowned for delivering a unique, personalized, and contemporary luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, offering opportunities for personal and professional growth, and fostering a culture of excellence and innovation.

1. Welcome and manage guest inquiries and service requests, ensuring optimal satisfaction and revenue development.
2. Oversee the operational and administrative organization of the reception services.
3. Supervise the performance and time management of the Guest Relations Ambassadors.
4. Advise and organize guest stays according to their requests, adhering to Cheval Blanc Paris procedures.
5. Promote and sell hotel services, including accommodations, dining, spa, and excursions.
6. Anticipate guest needs, providing sincere and targeted assistance and advice.
7. Ensure the quality of services related to guest requests.
8. Maintain excellent guest relations with confidentiality and discretion.
9. Assist guests with check-in and check-out procedures, ensuring accuracy and reliability of information.
10. Manage billing, payments, and cash fund reconciliation.
11. Handle guest files daily, including classification and archiving.
12. Process client invoices before forwarding to the accounting department.
13. Assist with reservations and file management, especially during reservation service closures.
14. Stay informed on current events and maintain a network with peers and local/external providers.
15. Ensure hotel entrance and surroundings are accessible, clean, and safe, adhering to safety and hygiene procedures.
16. Answer phone calls courteously according to Cheval Blanc Paris procedures.
17. Facilitate internal communication within the service and with other hotel departments.
18. Manage the hotel switchboard in collaboration with the Reservations service and handle emails received on the hotel's generic address.
19. Manage safes and conduct external relocations in case of overbooking according to procedures.
20. Oversee baggage and vehicle flow management, following Cheval Blanc Paris procedures.
21. Ensure the organization of reception services is operational and administrative.
22. Master room inventory to ensure excellent allocation matching guest expectations.

1. Higher education in Hospitality Management.
2. Knowledge of the luxury hospitality sector.

1. Strong team management and leadership skills.
2. Excellent verbal and written communication skills.
3. Outstanding interpersonal skills with a strong potential for representation.
4. Customer service orientation.
5. Precision, organization, and time management skills.
6. Ability to anticipate needs, propose solutions, and take initiative.
7. Teamwork capability.
8. Availability, flexibility, and adaptability.
9. Passion for hospitality.
10. Discretion and practical mindset.
11. Professional image and attitude representing Cheval Blanc.
12. Knowledge of Cheval Blanc standards and norms.
13. Desire to learn and assist guests courteously and effectively.
14. Versatility.

A minimum of 3 years of experience in a similar role within the luxury hospitality industry is required.

Higher education in Hospitality Management.

The position offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% transport pass reimbursement, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the human diamond within each talent, providing the keys to personal and professional fulfillment through the Cheval Blanc experience. The company values ambition, creativity, and a shared passion for excellence, fostering a workplace where talents are recognized and nurtured.